---
title: "Temporary COVID-19 Welfare Call Centre"
ocid: "ocds-b5fd17-fd0b0efc-d5c5-469c-9320-d57d0aad1d16"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd0b0efc-d5c5-469c-9320-d57d0aad1d16"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fd0b0efc-d5c5-469c-9320-d57d0aad1d16.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fd0b0efc-d5c5-469c-9320-d57d0aad1d16.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HAMPSHIRE COUNTY COUNCIL"
published: "2020-04-02"
---

# Temporary COVID-19 Welfare Call Centre

Buyer: HAMPSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fd0b0efc-d5c5-469c-9320-d57d0aad1d16

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd0b0efc-d5c5-469c-9320-d57d0aad1d16)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fd0b0efc-d5c5-469c-9320-d57d0aad1d16.json)

## Summary

The procurement process involves Hampshire County Council as the buying organisation, which has awarded a contract titled "Temporary COVID-19 Welfare Call Centre." This project falls within the services industry, specifically under the call centre category. The location of service delivery is in the South East of the United Kingdom. The procurement method used was a limited negotiated procedure without prior publication, with the tender process concluding on 30 March 2020. The contract commenced on 31 March 2020 and is set to run until 30 September 2020. The total value of the awarded contract is £900,000.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in call centre services or related support services. Companies that have existing infrastructure and workforce capabilities will be particularly well-suited to compete for this contract. As Hampshire County Council aimed to provide vital support concerning COVID-19, businesses that can offer efficient information and advice services are encouraged to explore similar forthcoming procurement opportunities, especially as the demand for such services continues evolving post-pandemic.

## Notice

This contract is for the provision of a temporary call centre to provide information, advice and signposting for residents of Hampshire in relation to COVID-19. In particular the service will focus on those individuals advised to self-isolate for an extended period of time and their families. The Council does not have the capacity to provide this service itself and is therefore purchasing call centre capacity from a supplier has existing infrastructure and workforce who can deliver this service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f4765044-93a5-4601-a212-05feea9b3611 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2020 |
| Submission deadline | 30 Mar 2020 |
| Future notice date | Not specified |
| Award date | 30 Mar 2020 |
| Contract period | 30 Mar 2020 - 30 Sep 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £900,000 |
| Lots value | Not specified |
| Awards value | £900,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAMPSHIRE COUNTY COUNCIL |
| Locality | WINCHESTER |
| Post town | Southampton |
| Postcode | SO23 8ZB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Michael |
| Westminster constituency | Winchester |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IMPACT CALL CENTRE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 2 Apr 2020 at 08:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f4765044-93a5-4601-a212-05feea9b3611

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f4765044-93a5-4601-a212-05feea9b3611
  2nd April 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd0b0efc-d5c5-469c-9320-d57d0aad1d16. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fd0b0efc-d5c5-469c-9320-d57d0aad1d16.json.