---
title: "Out Of Hours Call Handling Services Contract"
ocid: "ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NETWORK HOMES"
published: "2020-05-15"
---

# Out Of Hours Call Handling Services Contract

Buyer: NETWORK HOMES  
Current stage: Tender  
OCID: ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6.json)

## Summary

Network Homes, a housing association based in London, is currently seeking tenders for the "Out Of Hours Call Handling Services Contract." This one-stage procurement process invites interested parties to submit both a Selection Questionnaire (SQ) and tender submission. The procurement falls under the category of call centre services, with the tender period having ended on 1st May 2020. The contract is expected to commence on 1st May 2020 and conclude on 2nd May 2020.

This tender represents a significant opportunity for businesses specialising in call centre services, particularly small and medium-sized enterprises (SMEs) that can deliver efficient out-of-hours support. Companies that have expertise in customer service, communication technology, and operational management would be well-positioned to compete for this contract and potentially expand their client base through collaboration with Network Homes.

## Notice

Network Homes Housing association invites tenders for 'Out of Hours call handling Services'. This is a One stage process where tenderers must submit both SQ and Tender submission

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08eb5fae-ff38-4965-a6ab-a8d4b7cedaa8 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2020 |
| Submission deadline | 1 May 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2020 - 2 May 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK HOMES |
| Locality | LONDON |
| Post town | Harrow |
| Postcode | HA9 0NU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 15 May 2020 at 09:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/08eb5fae-ff38-4965-a6ab-a8d4b7cedaa8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08eb5fae-ff38-4965-a6ab-a8d4b7cedaa8
  15th May 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=493532036
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fd2100bf-0a4e-44b0-9b73-9312597bd4f6.json.