---
title: "RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE"
ocid: "ocds-b5fd17-fd2f9b97-6269-475c-b1ff-604c0dfac4b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd2f9b97-6269-475c-b1ff-604c0dfac4b5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fd2f9b97-6269-475c-b1ff-604c0dfac4b5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fd2f9b97-6269-475c-b1ff-604c0dfac4b5.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NORTH LINCOLNSHIRE COUNCIL"
published: "2022-10-11"
---

# RENEWAL OF MAINTENANCE AND SUPPORT PACKAGE FOR CUSTOMER SUPPORT LINE

Buyer: NORTH LINCOLNSHIRE COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-fd2f9b97-6269-475c-b1ff-604c0dfac4b5

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## Summary

The North Lincolnshire Council has initiated a tender process for the renewal of maintenance and support services for its customer contact centre platform, MiContact Centre Enterprise. The contract period will run from October 31, 2022, to October 30, 2024. The procurement method is an open procedure, with the tender period closing on October 21, 2022. This opportunity falls under the services category and is suited for Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs), providing a chance for businesses to support North Lincolnshire Council in delivering customer support services in the Yorkshire and the Humber region.

This tender from North Lincolnshire Council presents an opportunity for businesses in system and support services, helpdesk and support services, system support services, and software support services to expand their operations and contribute to the maintenance of MiContact Centre Enterprise. The contract's location in the United Kingdom, particularly in the Yorkshire and the Humber region, offers a strategic advantage to local businesses interested in providing maintenance and support services. With clear deadlines and a straightforward procurement process, businesses are encouraged to engage actively in this tender to enhance their growth prospects and establish partnerships with the North Lincolnshire Council.

## Notice

North Lincolnshire Council is looking to source a support and maintenance contract for the support of our existing customer contact centre platform, MiContact Centre Enterprise, with full maintenance and support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c0043f53-d24d-4aa3-8208-2246a74d711a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Oct 2022 |
| Submission deadline | 21 Oct 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Oct 2022 - 30 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH LINCOLNSHIRE COUNCIL |
| Locality | SCUNTHORPE |
| Post town | Doncaster |
| Postcode | DN15 6NL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE13 North and North East Lincolnshire |
| Local authority | North Lincolnshire |
| Electoral ward | Town |
| Westminster constituency | Scunthorpe |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 72253200 - Systems support services
- 72261000 - Software support services

## Release History

- 11 Oct 2022 at 09:04 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c0043f53-d24d-4aa3-8208-2246a74d711a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c0043f53-d24d-4aa3-8208-2246a74d711a
  11th October 2022 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=53843&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104106
  User / Company

## Notice URLs

- http://www.northlincs.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd2f9b97-6269-475c-b1ff-604c0dfac4b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fd2f9b97-6269-475c-b1ff-604c0dfac4b5.json.