---
title: "Free-Flow Charging Package C: Non-UK Enforcement Services"
ocid: "ocds-b5fd17-fd48018b-81e2-4e38-aa25-38a747b761e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd48018b-81e2-4e38-aa25-38a747b761e4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fd48018b-81e2-4e38-aa25-38a747b761e4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fd48018b-81e2-4e38-aa25-38a747b761e4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2022-04-26"
---

# Free-Flow Charging Package C: Non-UK Enforcement Services

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-fd48018b-81e2-4e38-aa25-38a747b761e4

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## Summary

Highways England is procuring a contract titled "Free-Flow Charging Package C: Non-UK Enforcement Services" as part of a second generation free-flow charging service solution for the Dartford-Thurrock River Crossing, located in the South East of England. This open procurement process, which aims to cover the management of enforcement activities where liable parties reside outside the UK, has an estimated contract value of £8 million. The contract is set to commence on 1st April 2022 and will last until 31st October 2025. The tender period ended on 14th February 2022.

This tender presents significant opportunities for businesses specialising in enforcement services, particularly those engaged in penalty charge notice processing, payment solutions, and customer support in the context of toll collection. Small and medium-sized enterprises (SMEs) looking to expand their operations in public sector contracts, especially in payment processing and customer relationship management, would be well-suited to participate in this procurement process and contribute to the ongoing management of road user charging schemes.

## Notice

National Highways is procuring (as a procurement agent on behalf of the Secretary of State for Transport, as described in the National Highways framework document Annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme. A road user charge has been collected at this crossing since 2003 to manage the high demand for its use. National Highways' second generation free-flow charging service solution will be contracted through 3 main packages, each under a separate contract notice. This contract notice is for Non-UK Enforcement Services (Package C) as part of the overall free-flow charging service solution. The other proposed elements of the free-flow charging solution are Road User Charging Services (Package A) and UK Enforcement Services (Package B). Package A and B were subject to separate contract notices and separate procurement exercises and contracts were awarded in April 2021. The contract will cover the management of enforcement activities where the person liable resides outside of the United Kingdom, including penalty charge notice payment processing, website provision and merchant acquirer services. The Package C contract will deliver the implementation of a new solution and transition of existing data within 7 months of the contract commencement date, anticipated to be April 2022. Key elements of the service will include the provision of revenue protection services covering the enforcement lifecycle, including: * handling penalty charge records for contravention candidates and identifying the persons liable, * issuing and recovering penalty charge notices, * managing and supporting the full scope of representations and appeals in the enforcement lifecycle, and * interfacing with debt registration organisations. The service will also comprise of payment processing, in addition to financial reconciliation, banking, a payment gateway, and accounting services related to the road user charging scheme. The service will also require the provision of a customer support offering, utilising a suite of contact channels for managing communications (e.g. enquiries, complaints, Freedom of Information requests). In addition, the service provider will be required to output management information to a new National Highways data platform (currently in development). Additional information: To access the procurement documents, economic operators should register for a free eSourcing account at: https://highways.bravosolution.co.uk Once economic operators have received their log in details, economic operators should log in and click the 'ITTs Open To All Suppliers' link and select the listing under reference number 6477. Economic operators should review the introductory page to the ITT and click 'Express Interest' to continue (this will move the ITT to your 'My ITTs' page, which is a secure area reserved for your projects only). Economic operators can access any attachments by clicking 'Buyer Attachments' in the 'ITT Details' box. Economic operators can use the 'Messages' function to communicate with National Highways and seek any clarification. To respond to this call for competition, click 'My Response' under 'ITT Details', and select 'Create Response' or to 'Decline to Respond'. If you require any further assistance, economic operators should contact the eSourcing helpdesk on +44 8000698630 or help@bravosolution.co.uk This contract notice (and the associated procurement documents) are published in good faith. No warranty is given as to the accuracy or completeness of the information contained in it. Any liability for inaccuracy or incompleteness is expressly disclaimed by National Highways and its advisors. Economic operators are advised to satisfy themselves that they understand all the requirements of the contract and procurement exercise before submitting their request to participate. Nothing in this contract notice (and the associated procurement documents) will be taken as constituting an offer (whether implied or otherwise), or any agreement, whether express or implied between National Highways and any other party. National Highways reserves the right to cancel, amend or vary the procurement exercise at any point prior to the award of the contract (whole or in part) and with no liability on its part. National Highways and/or its advisors are not liable for any costs resulting from any amendment or cancellation of this procurement exercise nor any other costs, charges, fees, expenses, claims or disbursements (howsoever arising and including third party costs) incurred by those economic operators submitting a request to participate for this contract. Economic operators submit a request to participate at their own risk and expense.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e62b4fba-bd58-4999-8cc3-bc6fef333293 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2022 |
| Submission deadline | 14 Feb 2022 |
| Future notice date | Not specified |
| Award date | 30 Mar 2022 |
| Contract period | 31 Mar 2022 - 31 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,000,000 |
| Lots value | Not specified |
| Awards value | £8,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6HA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EURO PARKING COLLECTION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79941000 - Toll-collection services

## Release History

- 26 Apr 2022 at 16:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e62b4fba-bd58-4999-8cc3-bc6fef333293
- 14 Jan 2022 at 15:02 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/958a2d4b-51f2-4b87-9d55-b1016636c86a
- 14 Jan 2022 at 15:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/958a2d4b-51f2-4b87-9d55-b1016636c86a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e62b4fba-bd58-4999-8cc3-bc6fef333293
  26th April 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/958a2d4b-51f2-4b87-9d55-b1016636c86a
  14th January 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- https://highways.bravosolution.co.uk
- https://nationalhighways.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd48018b-81e2-4e38-aa25-38a747b761e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fd48018b-81e2-4e38-aa25-38a747b761e4.json.