--- title: "CCCC16B15 - Provision of Consultancy for Customer Care Officer Charging" ocid: "ocds-b5fd17-fd5ace92-2650-4027-a6c4-f999528a54ac" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd5ace92-2650-4027-a6c4-f999528a54ac" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fd5ace92-2650-4027-a6c4-f999528a54ac.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-fd5ace92-2650-4027-a6c4-f999528a54ac.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CROWN COMMERCIAL SERVICE" published: "2016-12-06" --- # CCCC16B15 - Provision of Consultancy for Customer Care Officer Charging Buyer: CROWN COMMERCIAL SERVICE Current stage: Tender OCID: ocds-b5fd17-fd5ace92-2650-4027-a6c4-f999528a54ac [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd5ace92-2650-4027-a6c4-f999528a54ac) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fd5ace92-2650-4027-a6c4-f999528a54ac.json) ## Summary The procurement process titled "CCCC16B15 - Provision of Consultancy for Customer Care Officer Charging" is being conducted by the Crown Commercial Service, aimed at delivering consultancy services to the Department for Work and Pensions (DWP). This initiative, classified under the industry category of Administration, defence and social security services, is currently at the Tender stage, with submissions due by 21st December 2016. The contract period will commence on 9th January 2017 and run until 31st January 2017, with potential service delivery locations including various countries such as the United Kingdom and British Overseas Territories. This tender presents a significant opportunity for businesses, particularly those in the consultancy and social services sector, to expand their operations through government contracts. Small and medium-sized enterprises (SMEs) are encouraged to participate, especially those that provide expertise in customer care, contract assessment, and cost analysis. Engaging in this procurement can lead to establishing long-term relationships with governmental bodies, positioning businesses favourably for future contracts within similar fields. ## Notice This Consultancy requirement for the Department for Work and Pensions (DWP). The successful potential provider will be expected to provide an expert report which considers and assesses the potential value of overcharging in respect of Customer Care Officers (CCO) under the Expanded Prime Contract (EPC). Additional information: How to apply Instructions to Potential Providers: Potential Providers must first be registered on the Crown Commercial Service e-Sourcing Suite in order to respond to the Procurement. If you have not yet registered on the e-Sourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS e-Sourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so at the Invitation to Tender stage. Potential Providers should note that it could take up to 10 working days to obtain a DUNS number. Full instructions for registration and use of the system can be found at: http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender Once you have registered on the e-Sourcing Suite, you will need to express your interest by emailing ExpressionOfInterest@Crowncommercial.gov.uk Your email must clearly state: - name/reference of this procurement - the name of the registered supplier; and - the name and contact details Crown Commercial Service will then process your registration and assign your organisation to the opportunity. The registered user will receive a notification email to alert them once this has been done. It is advised however that Potential Providers register as soon as practically possible in order to receive the Invitation to Tender and have a sufficient amount of time to respond. Crown Commercial Service is not able to offer any extensions to the advertised procurement timetable. For technical assistance on use of the e-Sourcing Suite please contact the Helpdesk: Freephone: 0345 010 3503 Email: supplier@Crowncommercial.gov.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1311c18f-9b04-48c7-a009-6cefefd003d8 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Dec 2016 | | Submission deadline | 21 Dec 2016 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 9 Jan 2017 - 31 Jan 2017 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN COMMERCIAL SERVICE | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 9PP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75000000 - Administration, defence and social security services ## Release History - 6 Dec 2016 at 17:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1311c18f-9b04-48c7-a009-6cefefd003d8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1311c18f-9b04-48c7-a009-6cefefd003d8 6th December 2016 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/91a4e5a4-5fa0-4bc7-9d06-cfb37a135f49 CCCC16B15 - Invitation To Tender - v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3db2d2f0-8153-47d0-8eb6-1adfc3e23a8f CCCC16B15 - Appendix E v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab099018-bcee-4765-93da-639f6c5a4124 CCCC16B15 - Appendix D - Response Guidance v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/2c7534e4-5a7b-4da1-a813-408be0bbc18a CCCC16B15 - Appendix C - Short Form Terms and Conditions for Services v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c45a9623-056c-4d6f-9508-a05722edf338 CCCC16B15 - Appendix B - Statement of Requirements - v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/034eec8b-558a-45d6-afdc-fc6038a5bb52 CCCC16B15 - Appendix A - Terms of Participation v1.0 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e4e6e10a-b44c-4632-aef5-f4424c408eb3 Appendix F - Supplier Guidance Part B (2) - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e430484d-9849-4a0c-aaae-0ba8ec808320 Appendix F - Supplier Guidance Part A (1) ## Notice URLs - http://gps.cabinetoffice.gov.uk/i-am-supplier/respond-tender - https://gpsesourcing.cabinetoffice.gov.uk - https://www.gov.uk/government/organisations/crown-commercial-service ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd5ace92-2650-4027-a6c4-f999528a54ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fd5ace92-2650-4027-a6c4-f999528a54ac.json.