---
title: "Audit Provision for the Assistance for Disabled Passengers"
ocid: "ocds-b5fd17-fd654f32-8080-40c5-919b-1eebd53a22ea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd654f32-8080-40c5-919b-1eebd53a22ea"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fd654f32-8080-40c5-919b-1eebd53a22ea.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fd654f32-8080-40c5-919b-1eebd53a22ea.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2023-04-21"
---

# Audit Provision for the Assistance for Disabled Passengers

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-fd654f32-8080-40c5-919b-1eebd53a22ea

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## Summary

The Office of Rail and Road has awarded a contract for 'Audit Provision for the Assistance for Disabled Passengers' to Best Practice Group Public Limited Company. The project includes audits of assistance provision processes regarding booking systems, handover protocols, and overall management within Train Operating Companies. The contract value is £30,000, with a minimum value of £30,000. The procurement method was selective, with a tender period that ended on March 17, 2023. The contract period runs from April 1, 2023, to June 30, 2023. The project is located in London, England, falls under the services category, and was classified under auditing and business consultancy services.

This awarded tender provides an opportunity for business growth for companies specialising in auditing and consultancy services. The specific focus on improving assistance for disabled passengers within the rail sector presents a niche market for businesses looking to contribute to accessibility and inclusivity initiatives. Companies interested in this tender should have experience in auditing processes, booking systems, and management procedures within the transport industry. The project's emphasis on SME suitability encourages small and medium-sized enterprises to engage in the procurement process and showcase their capabilities in fulfilling the audit requirements set by the Office of Rail and Road.

## Notice

This is a project to assess how 5 Train Operating Companies (TOCs) manage the provision of assistance for disabled people. There are three principal elements, comprising audits of the following aspects: 1) TOC interaction with use of with the Rail Delivery Group's the Passenger Assist reservation system for booking assistance, including entering information into the RDG system, communication of booking information to station staff, and other TOCs where appropriate. 2) TOC implementation of the handover protocol for communication between departure station and destination station. 3) The overall management system used by TOCs, including monitoring wand assurance processes that TOCs have in place for how they provide passenger assistance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4ed9041b-c120-4039-9e45-1fd202078367 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2023 |
| Submission deadline | 17 Mar 2023 |
| Future notice date | Not specified |
| Award date | 4 Apr 2023 |
| Contract period | 31 Mar 2023 - 30 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | Not specified |
| Awards value | £30,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BEST PRACTICE GROUP PUBLIC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212000 - Auditing services
- 79400000 - Business and management consultancy and related services

## Release History

- 21 Apr 2023 at 09:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4ed9041b-c120-4039-9e45-1fd202078367

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4ed9041b-c120-4039-9e45-1fd202078367
  21st April 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd654f32-8080-40c5-919b-1eebd53a22ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fd654f32-8080-40c5-919b-1eebd53a22ea.json.