---
title: "Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling"
ocid: "ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2023-03-29"
---

# Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e

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## Summary

The NHS ENGLAND has awarded a contract for the "Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling" to HINDUJA GLOBAL SOLUTIONS UK LIMITED. The procurement process, classified under telecommunications systems, has reached the award stage. The contract's value is GBP 25,000,000, with a contract period starting on 21st March 2022 and ending on 21st September 2022. The procurement method involved was 'Other - ', and the tender period ended on 18th February 2022.

This awarded contract for the Covid 19 Vaccinations Helpline Service presents opportunities for businesses involved in providing call centre services and telephony support. Businesses in the telecommunications industry may find this opportunity particularly well-suited for growth. The contract, facilitated by NHS ENGLAND, focuses on providing COVID-19 vaccination support services to the public, demonstrating a commitment to public health initiatives and service excellence. Suppliers like HINDUJA GLOBAL SOLUTIONS UK LIMITED have a chance to expand their operations and contribute to the national vaccination effort through this contract.

## Notice

The service provision is for an inbound call centre service, including telephone platform, call handlers and CRM system alongside telephony support services for the delivery of the COVID-19 Vaccination Helpline which will provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass and Medication Exemptions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/32a14dbb-6938-48d4-9cbd-44dcbe9b40c3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Mar 2023 |
| Submission deadline | 18 Feb 2022 |
| Future notice date | Not specified |
| Award date | 14 Mar 2022 |
| Contract period | 21 Mar 2022 - 21 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £25,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7PD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HINDUJA GLOBAL SOLUTIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 29 Mar 2023 at 15:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/32a14dbb-6938-48d4-9cbd-44dcbe9b40c3
- 19 May 2022 at 10:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c1fa7523-b464-416c-8734-cbdbedf82352

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/32a14dbb-6938-48d4-9cbd-44dcbe9b40c3
  29th March 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c1fa7523-b464-416c-8734-cbdbedf82352
  19th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/49b808a6-e017-4d87-b7e5-3f27ceca1971
  20230329_TD-29_HGS_Provision of COVID-19 Vaccination Helpline Call Centre Services_v1.0_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e.json.