---
title: "Out of Hours Call Handling 2022"
ocid: "ocds-b5fd17-fd86cb59-1749-4df5-9fa2-032695b9baec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd86cb59-1749-4df5-9fa2-032695b9baec"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fd86cb59-1749-4df5-9fa2-032695b9baec.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fd86cb59-1749-4df5-9fa2-032695b9baec.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GREENSQUAREACCORD"
published: "2022-04-04"
---

# Out of Hours Call Handling 2022

Buyer: GREENSQUAREACCORD  
Current stage: Tender  
OCID: ocds-b5fd17-fd86cb59-1749-4df5-9fa2-032695b9baec

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## Summary

The procurement process, initiated by GreenSquareAccord, revolves around the contract titled "Out of Hours Call Handling 2022." This initiative falls within the telecommunications industry and is taking place in Wiltshire, UK. Currently at the tender stage, this opportunity was published on 4th April 2022, with the tender period concluding on 2nd May 2022. The contract is set to commence on 1st August 2022 and will run until 31st July 2023. The total value of the contract is £240,000, with a minimum value of £200,000, procured through an open procedure that is below the threshold.

This tender presents significant opportunities for businesses specialising in telephone switchboard services and telecommunications systems. Companies that can efficiently manage out-of-hours customer calls and emergencies would be ideal candidates to compete for this contract. Small and medium-sized enterprises (SMEs) are particularly well-suited for participation, allowing them to leverage their capabilities in providing responsive and effective call handling services to establish and expand their presence within the public sector.

## Notice

This contract is for the provision of an out of hour's telephone call management service to handle all GreenSquareAccord's out of hour's customer calls. Whilst we expect these to primarily be emergency repair related they will not be restricted to this . Other calls you will likely receive and be expected to handle may include different types of emergencies as well as reports of antisocial behaviour and those requiring sign posting to other agencies for example. The out of hours call handling service should be available between 7.00pm and 8.00am on weekdays and 24 hours at weekends and on Bank Holidays. All calls will be handled in accordance with our out of hours procedures. Additional information: Further information can be found once you have registered/ expressed interest via the In-tend portal. The tender pack should be available to download immediately after registering an interest. Clarifications/ requests for further information must be sent via the In-tend supplier portal correspondence linked to the tender. No other forms of correspondence will be accepted. Is a Recurrent Procurement Type? : Yes

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a480eb2a-0ca4-42a3-9309-6da9fbf1079a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2022 |
| Submission deadline | 2 May 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Aug 2022 - 31 Jul 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREENSQUAREACCORD |
| Locality | WILTSHIRE |
| Post town | Swindon |
| Postcode | SN14 0GU |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Chippenham Cepen Park & Hunters Moon |
| Westminster constituency | Chippenham |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32524000 - Telecommunications system
- 64214200 - Telephone switchboard services

## Release History

- 4 Apr 2022 at 07:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a480eb2a-0ca4-42a3-9309-6da9fbf1079a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a480eb2a-0ca4-42a3-9309-6da9fbf1079a
  4th April 2022 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/greensquare/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- http://www.greensquaregroup.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd86cb59-1749-4df5-9fa2-032695b9baec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fd86cb59-1749-4df5-9fa2-032695b9baec.json.