---
title: "Telephony Service Voice Artist"
ocid: "ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2022-03-01"
---

# Telephony Service Voice Artist

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c)  
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## Summary

The procurement process for the Telephony Service Voice Artist contract, valued at £120,000, is being conducted by H M Revenue & Customs, situated in London, England. The procurement method employed is a direct tender via a single tender action, due to its from the prior engagement with the selected supplier, MazarU Limited. The tender period concluded on 29th January 2022, with the contract period set to run from 1st February 2022 to 1st February 2025. This contract relates to the IT services category, specifically focusing on consulting and software development, which is crucial for the efficient operation of HMRC’s Telephony Services.

This tender offers significant opportunities for businesses specialising in voice recording and telecommunications services to engage with HMRC's projects. Companies with expertise in professional audio production and voice artist services would be well-suited to compete for similar contracts, potentially enabling them to expand their client base within the public sector. Harnessing existing relationships and experience in delivering consistent audio messaging can provide a competitive edge, enhancing business growth avenues in a vital government service area.

## Notice

HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call. We use a Voice Artist to record professional outgoing messages and announcements for the Speech Application within the HMRC Telephony Services. In order to maintain a fully functioning Voice Automation System, HMRC will need to record new messages and announcements using a professional Voice Recording Artist. (e.g. relating to EU Transition, Covid or new Government policy). We would like to retain the services of the same Voice Artist to ensure consistency of customer experience on the new Telephony Service. As well as continuity in HMRC tone, it will allow us to transfer and utilise a large amount of pre-existing material.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9e5e90b0-6900-4559-8ec5-6d803b6ed45d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Mar 2022 |
| Submission deadline | 29 Jan 2022 |
| Future notice date | Not specified |
| Award date | 28 Jan 2022 |
| Contract period | 1 Feb 2022 - 1 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAZARU |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Mar 2022 at 09:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9e5e90b0-6900-4559-8ec5-6d803b6ed45d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9e5e90b0-6900-4559-8ec5-6d803b6ed45d
  1st March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/14063090-9309-4944-87f0-32b5700ac7f2
  HMRC Short Form Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c.json.