---
title: "IT Managed Services"
ocid: "ocds-b5fd17-fda41423-2871-44f8-bdf9-139d9029f055"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fda41423-2871-44f8-bdf9-139d9029f055"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fda41423-2871-44f8-bdf9-139d9029f055.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fda41423-2871-44f8-bdf9-139d9029f055.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2022-04-06"
---

# IT Managed Services

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-fda41423-2871-44f8-bdf9-139d9029f055

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fda41423-2871-44f8-bdf9-139d9029f055)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fda41423-2871-44f8-bdf9-139d9029f055.json)

## Summary

The procurement process involves the Financial Ombudsman Service seeking IT Managed Services with a total contract value of £16,336,546. The contract aims to provide ongoing support, maintenance, and development for various IT systems including a case management system and a cloud-based enterprise data warehouse. The procurement method used was a selective competitive procedure with negotiation, which is designed for larger contracts. Key dates include the contract start on 29 April 2022 and an end date of 28 April 2026, with the tender period concluded on 7 February 2022. The contract is classified under the CPV code 72000000, which pertains to IT services: consulting, software development, Internet and support, with services set to be delivered in London, United Kingdom.

This tender presents a significant opportunity for IT service providers, especially those offering consulting, software development, and support services. Companies with capabilities in cloud services, data warehousing, and bespoke software solutions would be particularly well-suited to compete for this contract. The requirement for ongoing support and ad-hoc resources creates avenues for both large firms and experienced SMEs in the technology sector to engage with the Financial Ombudsman Service and potentially expand their service offerings within the public sector.

## Notice

Contract for the provision of managed IT services to encompass: 1)Ongoing support, maintenance and development of our case management system; 2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse; 3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and 4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/befa0c1b-dd1d-4c80-9697-3a446dd4478a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Apr 2022 |
| Submission deadline | 7 Feb 2022 |
| Future notice date | Not specified |
| Award date | 29 Mar 2022 |
| Contract period | 28 Apr 2022 - 28 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,336,546 |
| Lots value | Not specified |
| Awards value | £16,336,546 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TATA CONSULTANCY SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Apr 2022 at 16:34 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/befa0c1b-dd1d-4c80-9697-3a446dd4478a
- 6 Apr 2022 at 16:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/befa0c1b-dd1d-4c80-9697-3a446dd4478a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/befa0c1b-dd1d-4c80-9697-3a446dd4478a
  6th April 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fda41423-2871-44f8-bdf9-139d9029f055. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fda41423-2871-44f8-bdf9-139d9029f055.json.