--- title: "WCC - Market Testing Mental Health Telephone Helpline and online support service" ocid: "ocds-b5fd17-fda66505-3987-43de-863a-357c5d326209" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fda66505-3987-43de-863a-357c5d326209" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fda66505-3987-43de-863a-357c5d326209.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-fda66505-3987-43de-863a-357c5d326209.json" source: "Contracts Finder" current_stage: "Tender" buyer: "COVENTRY - SOLIHULL - WARWICKSHIRE" published: "2019-06-24" --- # WCC - Market Testing Mental Health Telephone Helpline and online support service Buyer: COVENTRY - SOLIHULL - WARWICKSHIRE Current stage: Tender OCID: ocds-b5fd17-fda66505-3987-43de-863a-357c5d326209 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fda66505-3987-43de-863a-357c5d326209) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fda66505-3987-43de-863a-357c5d326209.json) ## Summary The current procurement opportunity is led by Warwickshire County Council (WCC) in collaboration with Coventry and Rugby Clinical Commissioning Group (CRCCG) for a Mental Health Telephone Helpline and online support service. This tender, titled "WCC - Market Testing Mental Health Telephone Helpline and online support service," falls under the services category, specifically focusing on guidance and counselling services. The tender period is set to conclude on 8th July 2019, and the subsequent contract is expected to commence on 1st April 2020, lasting until 31st March 2022. Interested providers are encouraged to engage through WCC’s e-tendering system, CSW-JETS, based in West Midlands, with a minimum contract value of £277,500 and a maximum value of £555,000. This procurement presents significant opportunities for businesses specialising in mental health support, counselling services, and innovative engagement solutions. Companies that can demonstrate experience in delivering 24/7 helplines or web-based support services, particularly those focusing on emotional guidance, would be well-positioned to compete. With a focus on improving well-being for individuals experiencing mental health challenges, this tender is especially suitable for SMEs and voluntary community and social enterprises (VCSEs) that are keen on providing innovative and impactful service delivery in the public sector. ## Notice Warwickshire County Council (WCC) and Coventry and Rugby Clinical Commissioning Group (CRCCG) are leading a programme of engagement regarding the Mental Health Telephone Helpline and Webchat for Coventry and Warwickshire. A survey and face to face engagement was recently undertaken with professionals and the general public (including users of the service and potential users of the service) and will help us to review the service and help plan the best service in the future. As part of the engagement we are also keen to hear from providers about their thoughts concerning this type of service, including whether this type of service meets customer needs or if there is a new and/or innovative way of providing the service. Please complete and return the enclosed market testing questionnaire. The current service offers emotional support, guidance and information, 24 hours a day, 7 days a week, 365 days a year across Coventry and Warwickshire. This is delivered through a 24/7 freephone telephone helpline, with a webchat option. The telephone helpline consists of a team of trained and experienced support workers who use counselling skills to provide emotional guidance and information. The webchat service is an online service which provides an easy way to communicate with the helpline staff for those who are not comfortable talking on the telephone. Individuals communicate online to the same highly skilled staff and receive the same level of service and support as provided through the helpline. WCC and CRCCG would like to offer existing and potential providers to a meeting with Commissioners. The purpose of this is to discuss and explore opportunities to improve on current service delivery. WCC and CRCCG are particularly interested in innovative ways to improve the wellbeing of people experiencing mental health issues. Tuesday 16th July 2019 between 11.30am and 3pm in Warwick. If all time slots are booked on Tuesday 16th July, Monday 15th July (am) will be offered (in Warwick). Additional information: Warwickshire County Council will be using its e-tendering system (CSW-JETS) for the administration of this procurement process. Providers must register with the system to be able to express an interest and download documents. The web address for CSW-JETS is: www.csw-jets.co.uk Registration and use of CSW-JETS is free. All correspondence or clarifications relating to this procurement must be via the CSWJETS correspondence function. If you are having trouble registering with CSW-JETS please email us at: procurement@warwickshire.gov.uk Providers must register on CSW-JETS and express an interest in this project and be able to correspond with us about this procurement. Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e234905c-10cc-4141-b77c-a6acc50ff279 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Jun 2019 | | Submission deadline | 8 Jul 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2020 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £555,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COVENTRY - SOLIHULL - WARWICKSHIRE | | Locality | WARWICKSHIRE | | Post town | Coventry | | Postcode | CV34 4RL | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire | | ITL 3 | TLG13 Warwickshire CC | | Local authority | Warwick | | Electoral ward | Warwick Saltisford | | Westminster constituency | Warwick and Leamington | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312300 - Guidance and counselling services - 85312310 - Guidance services - 85312320 - Counselling services ## Release History - 24 Jun 2019 at 14:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e234905c-10cc-4141-b77c-a6acc50ff279 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e234905c-10cc-4141-b77c-a6acc50ff279 24th June 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/csw-jets/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fda66505-3987-43de-863a-357c5d326209. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fda66505-3987-43de-863a-357c5d326209.json.