---
title: "DHSC: ARP: Service Partner"
ocid: "ocds-b5fd17-fdad0716-d5d4-4a74-a603-413d735917e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fdad0716-d5d4-4a74-a603-413d735917e0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fdad0716-d5d4-4a74-a603-413d735917e0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fdad0716-d5d4-4a74-a603-413d735917e0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DHSC"
published: "2024-08-05"
---

# DHSC: ARP: Service Partner

Buyer: DHSC  
Current stage: Award  
OCID: ocds-b5fd17-fdad0716-d5d4-4a74-a603-413d735917e0

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## Summary

The Department of Health and Social Care (DHSC) has completed a procurement process titled "DHSC: ARP: Service Partner" in the category of helpdesk and support services. This contract, valued at £21,839,312.09, is aimed at providing ITIL Service-related functions and broader product partnership to the Ambulance Radio Programme. Located in Bristol, at the address Equinox House, BS32 4QL, the contract period extends from 1st July 2021 to 3rd April 2030. This procurement was conducted through a competitive procedure with negotiation and has now reached the award stage, with the most recent modification valued at an additional £2,240,885.72.

This tender presents significant opportunities for businesses specialising in IT support services and systems integration, especially those with experience in public sector healthcare technology. Large enterprises, such as Exponential-E Limited, who are proven suppliers, would be well-suited to contribute substantial expertise and resources to this extensive project, potentially leading to long-term collaboration and further business growth within the public health sector.

## Notice

Provision of ITIL Service related functions and broader product partnership to the Ambulance Radio Programme. This contract has been modified using Regulartion 721b. The new contract value is PS21,839,312.09. the value of this modification is PS2,240,885.72 The original contract notice can be found here: https://www.contractsfinder.service.gov.uk/Notice/39e72396-564f-411b-be64-2171ef997e11 Additional information: https://atamis-1928.my.salesforce.com/sfc/p/0O000000rwim/a/Sr000000JLNJ/mXVZ_rSErcBGkE8YNsMbtBbPlUAfSRVV50wM_v9N3Ec

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/36795519-bdba-40d3-ae82-5d8a35dc832b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2024 |
| Submission deadline | 30 Jun 2021 |
| Future notice date | Not specified |
| Award date | 25 Jul 2024 |
| Contract period | 30 Jun 2021 - 3 Apr 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,839,312 |
| Lots value | Not specified |
| Awards value | £2,240,885 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DHSC |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS32 4QL |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Bradley Stoke North |
| Westminster constituency | Filton and Bradley Stoke |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXPONENTIAL-E |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 5 Aug 2024 at 11:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/36795519-bdba-40d3-ae82-5d8a35dc832b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/36795519-bdba-40d3-ae82-5d8a35dc832b
  5th August 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e5b89815-fb09-4a3b-aa68-61b7fb3176c7
  20240403_CAN_Expo-E - CR1308 - Terminal Stun Kill vF2 redacted_Redacted v2

## Notice URLs

- https://atamis-1928.my.salesforce.com/sfc/p/0O000000rwim/a/Sr000000JLNJ/mXVZ_rSErcBGkE8YNsMbtBbPlUAfSRVV50wM_v9N3Ec
- https://www.contractsfinder.service.gov.uk/Notice/39e72396-564f-411b-be64-2171ef997e11

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fdad0716-d5d4-4a74-a603-413d735917e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fdad0716-d5d4-4a74-a603-413d735917e0.json.