---
title: "Review of Customer Contact Operating Model"
ocid: "ocds-b5fd17-fdbcd872-e42a-4833-995f-0ea62446fb04"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fdbcd872-e42a-4833-995f-0ea62446fb04"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fdbcd872-e42a-4833-995f-0ea62446fb04.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fdbcd872-e42a-4833-995f-0ea62446fb04.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2024-11-29"
---

# Review of Customer Contact Operating Model

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-fdbcd872-e42a-4833-995f-0ea62446fb04

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fdbcd872-e42a-4833-995f-0ea62446fb04)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fdbcd872-e42a-4833-995f-0ea62446fb04.json)

## Summary

The Home Office has completed the tender process for the "Review of Customer Contact Operating Model" within the business services industry category, specifically covering law, marketing, consulting, recruitment, printing, and security services. This contract, valued at £326,490, required a competitive dialogue above the threshold and was awarded through a selective procurement method. The contract commenced on 1st April 2024 and is scheduled to end on 29th November 2024. The procurement stage is currently in the award phase, with the award notice published on 29th November 2024. Delivery is expected across the North East and North West regions of the United Kingdom, with the focal address in Liverpool, postal code L3 1QY.

This tender provides significant growth opportunities for businesses specialising in consulting services to enhance customer contact operations. Firms experienced in delivering strategic operational improvements and innovations in customer service frameworks will find this contract particularly beneficial. Additionally, large-scale businesses adept at handling complex projects within stringent timelines are well-suited to participate in similar procurement opportunities offered by the Home Office. The competitive dialogue method encourages robust engagement, ensuring that only well-aligned, capable enterprises are considered, benefitting businesses capable of value-driven, high-quality service delivery.

## Notice

Awarded Contract for the supply of Review of Customer Contact Operating Model

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1795f1b8-739e-4b9c-bfcc-ab5db35760f8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Nov 2024 |
| Submission deadline | 1 Mar 2024 |
| Future notice date | Not specified |
| Award date | 31 Mar 2024 |
| Contract period | 31 Mar 2024 - 29 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £326,490 |
| Lots value | Not specified |
| Awards value | £326,490 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1QY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 29 Nov 2024 at 11:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1795f1b8-739e-4b9c-bfcc-ab5db35760f8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1795f1b8-739e-4b9c-bfcc-ab5db35760f8
  29th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fdbcd872-e42a-4833-995f-0ea62446fb04. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fdbcd872-e42a-4833-995f-0ea62446fb04.json.