---
title: "Complaints, Enquiries, FOI Case Management Solution - Request for Information"
ocid: "ocds-b5fd17-fdd05fb4-2a09-4b41-a986-1aa93e2e5b38"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fdd05fb4-2a09-4b41-a986-1aa93e2e5b38"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fdd05fb4-2a09-4b41-a986-1aa93e2e5b38.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fdd05fb4-2a09-4b41-a986-1aa93e2e5b38.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "ESSEX COUNTY COUNCIL"
published: "2023-10-17"
---

# Complaints, Enquiries, FOI Case Management Solution - Request for Information

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Planning  
OCID: ocds-b5fd17-fdd05fb4-2a09-4b41-a986-1aa93e2e5b38

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## Summary

The Essex County Council is planning a procurement process for a Complaints, Enquiries, FOI Case Management Solution. The solution aims to streamline various case management processes including FOI requests, data breaches, and complaints. Interested suppliers must submit their response by 12:00 on Tuesday 31st October 2023. The location of the project is in England, United Kingdom. The procurement stage is currently in the planning phase, with an engagement end date of 31st October 2023.

This tender presents an opportunity for IT service providers specialising in consulting, software development, and support. The project requires a Software as a Solution (SaaS) offering with workflows to manage case tracking efficiently. Suppliers with expertise in communication software and miscellaneous software packages would find this tender well-suited for their business. The procurement process aims to enhance customer and user experience through modern and cost-effective technology solutions, in compliance with UK GDPR regulations.

## Notice

Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage: * FOI and Environmental Information Regulations (EIR) requests * Subject Access Requests (SAR) * Data breach Incidents * Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries * Corporate Compliments and Comments * Statutory and Non-statutory Complaints * MP / Councillor Enquiries The end solution will be used to capture, process, resolve and report across these key areas. ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas. Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR). Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November. Schedule to be confirmed. Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d08810af-f864-4160-ac01-958d5f4e376c |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2023 |
| Submission deadline | Not specified |
| Future notice date | 31 Oct 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48510000 - Communication software package
- 48810000 - Information systems
- 48900000 - Miscellaneous software package and computer systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Oct 2023 at 13:30 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d08810af-f864-4160-ac01-958d5f4e376c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d08810af-f864-4160-ac01-958d5f4e376c
  17th October 2023 - Early engagement notice on Contracts Finder

## Notice URLs

- https://www.essex.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fdd05fb4-2a09-4b41-a986-1aa93e2e5b38. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fdd05fb4-2a09-4b41-a986-1aa93e2e5b38.json.