---
title: "GB-Darlington: Interactive Voice Recognition Review Services"
ocid: "ocds-b5fd17-fdd8583f-53cc-49b0-90d8-13562bd3708a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fdd8583f-53cc-49b0-90d8-13562bd3708a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fdd8583f-53cc-49b0-90d8-13562bd3708a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fdd8583f-53cc-49b0-90d8-13562bd3708a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2020-03-23"
---

# GB-Darlington: Interactive Voice Recognition Review Services

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-fdd8583f-53cc-49b0-90d8-13562bd3708a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fdd8583f-53cc-49b0-90d8-13562bd3708a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fdd8583f-53cc-49b0-90d8-13562bd3708a.json)

## Summary

The procurement process for the "Interactive Voice Recognition Review Services" was conducted by the Student Loans Company, a public organisation based in Glasgow, UK. This procurement, classified under telecommunication consultancy services, utilised an open procedure method and is currently at the award stage, having concluded on 10th March 2020. The contract, valued at £99,800, commenced on 14th March 2020 and is set to run until 13th March 2024, covering service delivery in the North East region of the United Kingdom.

This tender presents significant opportunities for businesses specialising in telecommunication consultancy and related services, particularly for medium to large enterprises. Companies experienced in providing interactive voice response solutions and those adept in voice recording delivery can substantially benefit from this contract. The focus on competent suppliers positions this market as accessible for businesses prepared to meet the selection criteria outlined by the Student Loans Company.

## Notice

This ITT relates to the procurement of IVR Review Services in line with SLC's brand and subsequent Voice Recording Delivery to support SLC's suite of IVRs. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5018eb1d-f515-4f72-92d9-f6ba8f407ee5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2020 |
| Submission deadline | 10 Mar 2020 |
| Future notice date | Not specified |
| Award date | 10 Mar 2020 |
| Contract period | 14 Mar 2020 - 13 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,800 |
| Lots value | Not specified |
| Awards value | £99,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ADEXCHANGE MEDIA |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71316000 - Telecommunication consultancy services

## Release History

- 23 Mar 2020 at 15:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5018eb1d-f515-4f72-92d9-f6ba8f407ee5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5018eb1d-f515-4f72-92d9-f6ba8f407ee5
  23rd March 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=483728877
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fdd8583f-53cc-49b0-90d8-13562bd3708a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fdd8583f-53cc-49b0-90d8-13562bd3708a.json.