---
title: "Enterprise CRM for Recruitment & Admissions"
ocid: "ocds-b5fd17-fddaaaa9-816f-4d6d-a3b5-f8669756c396"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fddaaaa9-816f-4d6d-a3b5-f8669756c396"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fddaaaa9-816f-4d6d-a3b5-f8669756c396.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fddaaaa9-816f-4d6d-a3b5-f8669756c396.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF SOUTHAMPTON"
published: "2020-04-28"
---

# Enterprise CRM for Recruitment & Admissions

Buyer: UNIVERSITY OF SOUTHAMPTON  
Current stage: Award  
OCID: ocds-b5fd17-fddaaaa9-816f-4d6d-a3b5-f8669756c396

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fddaaaa9-816f-4d6d-a3b5-f8669756c396)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fddaaaa9-816f-4d6d-a3b5-f8669756c396.json)

## Summary

The University of Southampton is procuring an Enterprise Customer Relationship Management (CRM) system aimed at managing the entire student lifecycle. This procurement falls under the IT services industry and is currently in the award stage, with a total contract value of £189,600. The contract is set to commence on 6th April 2020 and will end on 20th July 2020. The procurement method used was selective, specifically a call-off from a framework agreement. The deadline for tender submissions was 2nd March 2020, and the delivery address for the contract is located in Southampton, England.

This tender offers significant opportunities for businesses, particularly those specialising in IT services such as consulting, software development, and support. Companies with experience in CRM systems and a track record of delivering scalable solutions would be especially well-positioned to compete. Additionally, voluntary, community, and social enterprises (VCSE) may find niche opportunities within this procurement, given their alignment with the university's engagement goals.

## Notice

The University undertook a discovery assignment during March to May 2019, focused on documenting a high-level business case for implementing an enterprise wide Customer Relationship Management (CRM) system to engage and manage the entire student lifecycle. The primary objective of the exercise was to assess what successful outcomes could be achieved in the short term and the longer term from any future deployment. The scope of this assignment did include high level understanding of the existing operational environment and most importantly, identify at a high-level, options currently available to realise short term wins and longer-term benefits. The assignment provided evidence to the University that they have a need for the development of a new single common platform for its ongoing CRM requirements. The roll out of a common platform will allow for the e-commissioning of legacy, point solution CRM applications plus many small databases and spreadsheet tools. It will allow for process rationalisation and data harmonisation across the Universities institution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c40a3eda-d9fe-4656-962b-7bc3045b3158 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2020 |
| Submission deadline | 2 Mar 2020 |
| Future notice date | Not specified |
| Award date | 3 Mar 2020 |
| Contract period | 5 Apr 2020 - 20 Jul 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £183,600 |
| Lots value | Not specified |
| Awards value | £189,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF SOUTHAMPTON |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO17 1BJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Portswood |
| Westminster constituency | Southampton Test |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HCL TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Apr 2020 at 07:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c40a3eda-d9fe-4656-962b-7bc3045b3158

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c40a3eda-d9fe-4656-962b-7bc3045b3158
  28th April 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fddaaaa9-816f-4d6d-a3b5-f8669756c396. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fddaaaa9-816f-4d6d-a3b5-f8669756c396.json.