---
title: "Review of ORR's escalation process for Highways England"
ocid: "ocds-b5fd17-fddcd37d-5fa2-4130-acc7-1185142b58fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fddcd37d-5fa2-4130-acc7-1185142b58fa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fddcd37d-5fa2-4130-acc7-1185142b58fa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fddcd37d-5fa2-4130-acc7-1185142b58fa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2020-01-21"
---

# Review of ORR's escalation process for Highways England

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-fddcd37d-5fa2-4130-acc7-1185142b58fa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fddcd37d-5fa2-4130-acc7-1185142b58fa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fddcd37d-5fa2-4130-acc7-1185142b58fa.json)

## Summary

The OFFICE OF RAIL AND ROAD is conducting a procurement process for the project titled "Review of ORR's escalation process for Highways England," which falls under the market research services industry category. This open tender was published on 19 November 2019, with a submission deadline set for 6 December 2019. The contract period is scheduled to commence on 18 December 2019 and is expected to conclude on 16 March 2020. The total value of the project is estimated at £40,000, with a minimum value of £30,000, and the delivery location is in London, United Kingdom.

This tender presents an opportunity for SMEs in the market research and consultancy sectors to engage with a key public sector client. Businesses that specialise in analyzing regulatory processes, stakeholder engagement, or enhancing operational protocols would be particularly well-suited to bid for this contract. The involvement in reviewing and recommending improvements to escalation procedures will not only contribute to the governance of Highways England but may also enhance the winning contractor's profile within the industry.

## Notice

The project is being commissioned to carry out a review of ORR's escalation process. It will involve engaging with Highways England and ORR to understand their experience, gather views on what could be improved, and make recommendations on the approach for the next Road Period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/90af5fda-d846-4455-a2fa-d40db5fda18a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2020 |
| Submission deadline | 6 Dec 2019 |
| Future notice date | Not specified |
| Award date | 23 Dec 2019 |
| Contract period | 24 Dec 2019 - 16 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £28,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REBEL INFRASTRUCTURE ASSETS & OPERATIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 21 Jan 2020 at 14:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/90af5fda-d846-4455-a2fa-d40db5fda18a
- 21 Nov 2019 at 12:05 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/91377851-39b4-44d7-a479-8df6a491f783
- 19 Nov 2019 at 10:19 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/91377851-39b4-44d7-a479-8df6a491f783
- 19 Nov 2019 at 10:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/91377851-39b4-44d7-a479-8df6a491f783

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/90af5fda-d846-4455-a2fa-d40db5fda18a
  21st January 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/91377851-39b4-44d7-a479-8df6a491f783
  21st November 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2b644a3e-510a-4de9-a1e0-58714e35e637
  ORRCT 19-56 Form of Tender
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c2ce2ece-1e76-47e6-99fb-78676472936d
  ORRCT 19-56 DISCLAIMER
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/75f37c3a-3f9b-4bc2-937c-e847ea96511b
  ORRCT 19-56 ITT
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d017b874-b6a9-496b-a584-d521295f27e1
  ORRCT 19-56 Form of Agreement Draft

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fddcd37d-5fa2-4130-acc7-1185142b58fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fddcd37d-5fa2-4130-acc7-1185142b58fa.json.