---
title: "GB-London: FSCS465 Customer Satisfaction (call-off via FSCS425 Strategic Market Research Services)"
ocid: "ocds-b5fd17-fe027939-0ca2-437d-8f36-1735fd3ee80f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe027939-0ca2-437d-8f36-1735fd3ee80f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe027939-0ca2-437d-8f36-1735fd3ee80f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe027939-0ca2-437d-8f36-1735fd3ee80f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL SERVICES COMPENSATION SCHEME"
published: "2023-12-07"
---

# GB-London: FSCS465 Customer Satisfaction (call-off via FSCS425 Strategic Market Research Services)

Buyer: FINANCIAL SERVICES COMPENSATION SCHEME  
Current stage: Award  
OCID: ocds-b5fd17-fe027939-0ca2-437d-8f36-1735fd3ee80f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe027939-0ca2-437d-8f36-1735fd3ee80f)  
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## Summary

The Financial Services Compensation Scheme (FSCS) has awarded a contract for the provision of market research services in London. The contract, titled 'FSCS465 Customer Satisfaction', involves reviewing the current service and proposing innovations to align with the future strategy. The contract value is £335,536 GBP, with a contract period starting on 11th September 2023 and ending on 30th September 2026. The tender period ended on 7th August 2023.

This opportunity could benefit businesses offering market research services, especially those with experience in customer satisfaction programmes. The FSCS is seeking to refresh its service delivery strategy, presenting a chance for businesses to contribute innovative solutions. Watermelon Research Limited has been awarded the contract, showing a preference for suppliers with expertise in this field. Businesses keen on providing tailored market research services in the financial sector should consider engaging with the FSCS for potential future opportunities.

## Notice

Provision of a service to ensure continued delivery of FSCS's Customer Satisfaction (CSAT) programme. The contract will include a review of the current service, followed by a proposal to innovate and refresh the service in order to deliver our future strategy.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/034acb0e-65f1-4844-bd14-c98bc11404d0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Dec 2023 |
| Submission deadline | 6 Aug 2023 |
| Future notice date | Not specified |
| Award date | 6 Aug 2023 |
| Contract period | 10 Sep 2023 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £335,536 |
| Lots value | Not specified |
| Awards value | £335,536 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WATERMELON RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 7 Dec 2023 at 23:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/034acb0e-65f1-4844-bd14-c98bc11404d0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/034acb0e-65f1-4844-bd14-c98bc11404d0
  7th December 2023 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=828722034
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe027939-0ca2-437d-8f36-1735fd3ee80f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fe027939-0ca2-437d-8f36-1735fd3ee80f.json.