--- title: "Grand Union Housing Group - Telecare - Call-Monitoring Services" ocid: "ocds-b5fd17-fe0b2f43-3667-458c-8aac-0e101928c882" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe0b2f43-3667-458c-8aac-0e101928c882" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe0b2f43-3667-458c-8aac-0e101928c882.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe0b2f43-3667-458c-8aac-0e101928c882.json" source: "Contracts Finder" current_stage: "Tender" buyer: "PROCUREMENT FOR HOUSING" published: "2019-08-23" --- # Grand Union Housing Group - Telecare - Call-Monitoring Services Buyer: PROCUREMENT FOR HOUSING Current stage: Tender OCID: ocds-b5fd17-fe0b2f43-3667-458c-8aac-0e101928c882 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe0b2f43-3667-458c-8aac-0e101928c882) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fe0b2f43-3667-458c-8aac-0e101928c882.json) ## Summary The Grand Union Housing Group is seeking to procure call-monitoring services on a 24/7 basis for approximately 6,000 customers, including properties it owns and those owned by others. The procurement process is being facilitated by Procurement For Housing under an open procedure, with the tender currently active. The contract is expected to commence on 1st April 2020 and will run initially for three years, with the option to extend for a further two years. The estimated annual value of the contract is around £135,000, and the tender period ends on 27th September 2019. The geographical focus for this service is primarily within the South East of England, particularly in relation to Bedford Borough and Central Bedfordshire Telecare services. This tender presents a significant opportunity for businesses specialising in alarm-monitoring and call centre services, particularly small and medium enterprises (SMEs) that can manage a substantial customer base and provide reliable support around the clock. Companies with expertise in health and social work services, telecommunications, and monitoring technologies would be particularly well-suited to compete for this contract, given its focus on service delivery and support for vulnerable individuals through the call-monitoring initiative. ## Notice Grand Union Housing Group wish to procure a contract with a service provider for the provision of call-monitoring services on a 24/7/365 basis for approximately 6,000 customers which includes properties owned by Grand Union Housing Group ("GUHG"), privately owned and properties owned by others. The customer base is broken into three different business areas (i) GUHG Life24, (ii) Bedford Borough Telecare and (iii) Central Bedfordshire Telecare. It is intended that the contract will run for an initial term of three years, extendable for a further term of 2 years via annual extensions. The estimated contract value is c.135 000 GBP per annum (exc VAT). Procurement for Housing have been appointed by Grand Union Housing Group to facilitate this tendering exercise. Additional information: Tender documents for this opportunity are available via the In-Tend system which can be accessed via the following link - https://in-tendhost.co.uk/procurementforhousing/aspx/Home. Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ac0a4200-29ea-4728-bcfe-4aa042229ee3 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Aug 2019 | | Submission deadline | 27 Sep 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2020 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PROCUREMENT FOR HOUSING | | Locality | WARRINGTON | | Post town | Warrington | | Postcode | WA2 0YL | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD6 Cheshire | | ITL 3 | TLD61 Warrington | | Local authority | Warrington | | Electoral ward | Poulton North | | Westminster constituency | Warrington North | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 35 - Security, fire-fighting, police and defence equipment - 64 - Postal and telecommunications services - 71 - Architectural, construction, engineering and inspection services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services ### Codes - 35121700 - Alarm systems - 64200000 - Telecommunications services - 71700000 - Monitoring and control services - 79511000 - Telephone operator services - 79512000 - Call centre - 79711000 - Alarm-monitoring services - 85000000 - Health and social work services ## Release History - 23 Aug 2019 at 16:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ac0a4200-29ea-4728-bcfe-4aa042229ee3 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ac0a4200-29ea-4728-bcfe-4aa042229ee3 23rd August 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/procurementforhousing/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/procurementforhousing/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe0b2f43-3667-458c-8aac-0e101928c882. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fe0b2f43-3667-458c-8aac-0e101928c882.json.