---
title: "GB-Glasgow: NICE Call Recording"
ocid: "ocds-b5fd17-fe2ab771-0f6b-4b5a-a4ef-8ef15633040f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe2ab771-0f6b-4b5a-a4ef-8ef15633040f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe2ab771-0f6b-4b5a-a4ef-8ef15633040f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe2ab771-0f6b-4b5a-a4ef-8ef15633040f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2020-05-27"
---

# GB-Glasgow: NICE Call Recording

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-fe2ab771-0f6b-4b5a-a4ef-8ef15633040f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe2ab771-0f6b-4b5a-a4ef-8ef15633040f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fe2ab771-0f6b-4b5a-a4ef-8ef15633040f.json)

## Summary

The Student Loans Company is seeking to provide IT services through the tender titled "GB-Glasgow: NICE Call Recording." This procurement is classified under the industry category of information technology services and is located in Glasgow, Scotland. The tender process is currently complete, with the contract awarded to Software Box Ltd for a total value of £750,000. The contract period commenced on 1st April 2020 and is set to conclude on 31st March 2021, following a tender submission deadline that ended on 31st March 2020.

This tender presents an opportunity for IT service providers looking to expand their business in the public sector, particularly those with experience in call recording and associated technologies. As the procurement was not specifically restricted to small or social enterprises, businesses of various sizes could find suitable avenues to engage in similar future tenders. Interested companies should be prepared to demonstrate their capacity to deliver high-quality IT solutions for government clients, enhancing their prospects for growth in public procurement.

## Notice

NICE Call Recording

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/210bbdf5-e423-4760-b507-a9a0709a0d27 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2020 |
| Submission deadline | 31 Mar 2020 |
| Future notice date | Not specified |
| Award date | 30 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £750,000 |
| Lots value | Not specified |
| Awards value | £750,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTWARE BOX |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 27 May 2020 at 16:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/210bbdf5-e423-4760-b507-a9a0709a0d27

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/210bbdf5-e423-4760-b507-a9a0709a0d27
  27th May 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=497020999
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe2ab771-0f6b-4b5a-a4ef-8ef15633040f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fe2ab771-0f6b-4b5a-a4ef-8ef15633040f.json.