---
title: "Central Portfolio, CDO Function, COO, User Experience, Contact Centre Operations"
ocid: "ocds-b5fd17-fe4d227d-90e3-48e2-ae66-8abb2bee34c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe4d227d-90e3-48e2-ae66-8abb2bee34c9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe4d227d-90e3-48e2-ae66-8abb2bee34c9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe4d227d-90e3-48e2-ae66-8abb2bee34c9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2021-06-11"
---

# Central Portfolio, CDO Function, COO, User Experience, Contact Centre Operations

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-fe4d227d-90e3-48e2-ae66-8abb2bee34c9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe4d227d-90e3-48e2-ae66-8abb2bee34c9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fe4d227d-90e3-48e2-ae66-8abb2bee34c9.json)

## Summary

The Department of Health and Social Care (T&T) has successfully completed a public procurement process titled "Central Portfolio, CDO Function, COO, User Experience, Contact Centre Operations". This procurement, which falls under the category of business development consultancy services, was conducted in London, UK. The procurement method followed was selective, involving a call-off from a framework agreement, with a total contract value of £3,222,105.99. The contract began on 1st April 2021 and will conclude on 30th September 2021. The award notice was published on 11th June 2021, and the relevant tender period ended on 31st March 2021.

This tender presents significant opportunities for businesses, particularly those specialising in consultancy services focused on business development and data protection compliance. Companies adept in managing contact centre operations and enhancing user experience would be particularly well-suited to compete in similar future tenders. The public sector is increasingly seeking innovative solutions and effective management practices, making this an ideal time for qualified service providers to expand their offerings and engage with government clients.

## Notice

Provision visibility and assurance to the Executive Committee for inflight programmes and projects, and the approval and prioritisation of new work requests into Test and Trace Programme; maintenance and sustainability of Data Protection compliance; organisation design implemention; establish Voice of Customer function; provide delivery leadership of National Contact Centres

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/388fe9a6-b7f1-4d1f-b7f4-10ac0e2344fd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jun 2021 |
| Submission deadline | 31 Mar 2021 |
| Future notice date | Not specified |
| Award date | 19 May 2021 |
| Contract period | 31 Mar 2021 - 30 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,222,105 |
| Lots value | Not specified |
| Awards value | £3,222,105 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRAMBLE HUB |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411100 - Business development consultancy services

## Release History

- 11 Jun 2021 at 09:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/388fe9a6-b7f1-4d1f-b7f4-10ac0e2344fd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/388fe9a6-b7f1-4d1f-b7f4-10ac0e2344fd
  11th June 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000kpj0/jb9.gJ5Gfq1NmOW5gRLANYPsq.Kwbi6Tv8u1m8CJcFE
  1065_Bramble Hub_Campion Willcocks_Central Portfolio etc_v1.0 signed_Redacted (1)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe4d227d-90e3-48e2-ae66-8abb2bee34c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fe4d227d-90e3-48e2-ae66-8abb2bee34c9.json.