---
title: "Award Notification - Level 3 Emergency Contact Handler"
ocid: "ocds-b5fd17-fe4d9220-0d06-40d8-9ec7-a9b7fffbac8b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe4d9220-0d06-40d8-9ec7-a9b7fffbac8b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe4d9220-0d06-40d8-9ec7-a9b7fffbac8b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe4d9220-0d06-40d8-9ec7-a9b7fffbac8b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CLEVELAND FIRE AUTHORITY"
published: "2025-06-12"
---

# Award Notification - Level 3 Emergency Contact Handler

Buyer: CLEVELAND FIRE AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-fe4d9220-0d06-40d8-9ec7-a9b7fffbac8b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe4d9220-0d06-40d8-9ec7-a9b7fffbac8b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fe4d9220-0d06-40d8-9ec7-a9b7fffbac8b.json)

## Summary

The Cleveland Fire Authority has completed a public procurement process through a direct award from a framework agreement for a tender titled "Award Notification - Level 3 Emergency Contact Handler." This process falls under the education and training services category, specifically focusing on the provision of apprenticeships and associated training. The procurement utilised a selective method and was part of a call-off from an existing framework agreement (YPO1086). Located in the North East region of the United Kingdom, the contract period is set from 1st March 2025 to 28th February 2028, with a total contract value of £120,000. The award was made on 17th February 2025 to New College Durham, a large-scale supplier. The tender process has been marked as complete, and it is now in the award stage.

This tender represents a significant opportunity for businesses involved in education and training services, particularly those capable of providing quality apprenticeships and training programmes. While the direct award process narrows the field to pre-qualified suppliers, it underscores the importance of being part of framework agreements to access such opportunities. Businesses aiming to grow in this industry should consider partnerships or collaborations to be included in framework agreements to enhance their chances of similar future awards. The role of educational institutions like New College Durham highlights the suitability of large organisations with established reputations in training and development programmes to successfully engage in such contracts.

## Notice

Direct award from Framework Agreement for YPO1086 - Apprenticeships & Associated Training.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ee47da4c-1d59-490a-bfdb-23db68ab4763 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jun 2025 |
| Submission deadline | 31 Jan 2025 |
| Future notice date | Not specified |
| Award date | 17 Feb 2025 |
| Contract period | 1 Mar 2025 - 28 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CLEVELAND FIRE AUTHORITY |
| Locality | HARTLEPOOL |
| Post town | Cleveland |
| Postcode | TS25 5TH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Hartlepool |
| Electoral ward | Fens & Greatham |
| Westminster constituency | Hartlepool |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEW COLLEGE DURHAM |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 12 Jun 2025 at 13:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ee47da4c-1d59-490a-bfdb-23db68ab4763

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ee47da4c-1d59-490a-bfdb-23db68ab4763
  12th June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe4d9220-0d06-40d8-9ec7-a9b7fffbac8b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fe4d9220-0d06-40d8-9ec7-a9b7fffbac8b.json.