--- title: "9836 - Revenues and benefits remote processing resource for Norwich City Council - AWARD" ocid: "ocds-b5fd17-fe4ed553-4115-494f-86b0-779d2cd46bd5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe4ed553-4115-494f-86b0-779d2cd46bd5" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe4ed553-4115-494f-86b0-779d2cd46bd5.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe4ed553-4115-494f-86b0-779d2cd46bd5.json" source: "Contracts Finder" current_stage: "Award" buyer: "NORWICH CITY COUNCIL E-TENDERING" published: "2019-08-28" --- # 9836 - Revenues and benefits remote processing resource for Norwich City Council - AWARD Buyer: NORWICH CITY COUNCIL E-TENDERING Current stage: Award OCID: ocds-b5fd17-fe4ed553-4115-494f-86b0-779d2cd46bd5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe4ed553-4115-494f-86b0-779d2cd46bd5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fe4ed553-4115-494f-86b0-779d2cd46bd5.json) ## Summary The procurement process involves Norwich City Council seeking a single supplier to provide remote processing resources for housing benefit, council tax support, and council tax processes, utilising the Northgate Revenues & Benefits Platform. This award was made on 28th August 2019, with a contract period starting from 1st October 2019 to 30th September 2020, extending potentially until 30th September 2024. The procurement method is an open procedure due to its above-threshold value, classified under services with the specific industry category of benefit services. The tender process concluded on 21st August 2019. This tender presents significant opportunities for businesses specialising in personnel placement and processing services, particularly small and medium-sized enterprises (SMEs) that can offer flexible staffing solutions. With the contract requiring ad-hoc support in response to fluctuating service demands, companies that can efficiently scale their workforce to meet the needs of the council would be particularly well-suited to compete. The expected benefits of the contract include cost savings for the council and compliance with central government requirements. ## Notice Norwich City Council requires a single supplier to provide remote processing resource for the completion of Housing Benefit, Council Tax Support and Council tax processes using the Northgate Revenues & Benefits Platform and the Civica document management system. Due to fluctuating demands on the revenues and benefits service and the awards of funds for specific Government initiatives, it is not always possible to manage within an existing establishment. These can be short term funded requirements so there is a need for remote resource on an ad-hoc basis to deliver the required level of service. The requirement for remote processing resources will fluctuate depending on both the need and the council's internal organisational authorisation procedures, therefore expenditure cannot be guaranteed over the term of the contract. Processing will be for Housing Benefit, Council Tax Reduction and Council tax processes for residents of Norwich City Council only. It is expected that this service will result in the following benefits for the council: *Cost savings through lower processing resource rates, utilising the correct level of resource to match the requirements at the correct time *Meeting demands from central government, by prompt increase in resource when required The contract term is for an initial one year from 01 October 2019 to 30 September 2020 with options to extend on an annual basis until 30 September 2024. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/09d193f7-970c-4586-8329-1ea70e07fdd8 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Aug 2019 | | Submission deadline | 21 Aug 2019 | | Future notice date | Not specified | | Award date | 27 Aug 2019 | | Contract period | 30 Sep 2019 - 30 Sep 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £562,500 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORWICH CITY COUNCIL E-TENDERING | | Locality | NORWICH | | Post town | Norwich | | Postcode | NR2 1NH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Mancroft | | Westminster constituency | Norwich South | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | LIBERATA | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 75310000 - Benefit services - 79610000 - Placement services of personnel - 79620000 - Supply services of personnel including temporary staff - 79631000 - Personnel and payroll services ## Release History - 28 Aug 2019 at 11:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/09d193f7-970c-4586-8329-1ea70e07fdd8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/09d193f7-970c-4586-8329-1ea70e07fdd8 28th August 2019 - Awarded contract notice on Contracts Finder ## Notice URLs - http://www.norwich.gov.uk/YourCouncil/Finance/Pages/Procurement.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe4ed553-4115-494f-86b0-779d2cd46bd5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fe4ed553-4115-494f-86b0-779d2cd46bd5.json.