---
title: "Contact Centre Services Package A"
ocid: "ocds-b5fd17-fe623aea-6fb2-46d3-997f-e8f5962c174e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe623aea-6fb2-46d3-997f-e8f5962c174e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe623aea-6fb2-46d3-997f-e8f5962c174e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe623aea-6fb2-46d3-997f-e8f5962c174e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2018-08-02"
---

# Contact Centre Services Package A

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-fe623aea-6fb2-46d3-997f-e8f5962c174e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe623aea-6fb2-46d3-997f-e8f5962c174e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fe623aea-6fb2-46d3-997f-e8f5962c174e.json)

## Summary

The procurement process titled "Contact Centre Services Package A" is managed by the Department for Work and Pensions, located in Leeds, England. This contract falls within the call centre services industry category (CPV code: 79512000). The procurement method employed was selective, operating as a call-off from a framework agreement. The contract period is set to commence on 16th August 2018 and run until 15th August 2021, with the tender period having ended on 5th March 2018. The award for this contract, valued at £20,914,160, was confirmed on 9th May 2018.

This contract offers significant opportunities for growth, particularly for large service providers equipped to deliver comprehensive contact centre solutions. Companies with expertise in telecommunications, customer service, and operational management would be well-suited to compete for similar future tenders. Engaging with the Department for Work and Pensions could also foster further contracts and collaborations within the public sector, enhancing business prospects in this competitive field.

## Notice

DWP Contact Centre Services Package A as detailed in the Statement of Requirement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7635c6be-b428-4c03-86c9-dbbe0bbcc7a8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Aug 2018 |
| Submission deadline | 5 Mar 2018 |
| Future notice date | Not specified |
| Award date | 8 May 2018 |
| Contract period | 15 Aug 2018 - 15 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £20,914,160 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | G4S GOVERNENT AND OUTSOURCING SERVICES UK LTD, TA G4S OUTSOURCIN |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 2 Aug 2018 at 10:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7635c6be-b428-4c03-86c9-dbbe0bbcc7a8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7635c6be-b428-4c03-86c9-dbbe0bbcc7a8
  2nd August 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5b9a9226-7caf-4c02-915e-14c7ffdde340
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe623aea-6fb2-46d3-997f-e8f5962c174e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fe623aea-6fb2-46d3-997f-e8f5962c174e.json.