---
title: "Customer Relationship Manager (CRM)"
ocid: "ocds-b5fd17-fe63d04b-9442-4c8e-802c-b5a5b54dc604"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe63d04b-9442-4c8e-802c-b5a5b54dc604"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe63d04b-9442-4c8e-802c-b5a5b54dc604.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe63d04b-9442-4c8e-802c-b5a5b54dc604.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED"
published: "2019-02-15"
---

# Customer Relationship Manager (CRM)

Buyer: THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-fe63d04b-9442-4c8e-802c-b5a5b54dc604

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## Summary

The Westminster Foundation for Democracy Limited is currently conducting a tender process for a Customer Relationship Management (CRM) solution. The initiative, classified under the services industry, aims to procure the supply, implementation, and maintenance support of a CRM system to manage stakeholder data effectively. This tender was published on 29 January 2019 and is set to close on 20 February 2019. The contract is valued at £25,000 and will cover a period from 1 April 2019 to 31 March 2021, with delivery expected at their London address.

This procurement presents a valuable opportunity for small and medium-sized enterprises (SMEs) specialising in software development and IT services to grow their business. Companies with expertise in CRM solutions, data management, and stakeholder engagement would be particularly well-suited to compete for this contract. Interested bidders can find detailed instructions on the bidding process, including specifications and conditions, in the tender notice linked through the procurement details.

## Notice

WFD is looking to procure the supply, implementation and maintenance support of a new Customer Relationship Management ("CRM") solution to transfer data on stakeholders to. It should be able to hold contact information, monitor stakeholder interactions and key programme evaluation data, which will enable WFD to strengthen its communications and reporting to both internal and external stakeholders. Information on how to bid for this tender, including full specification, terms and conditions, and supplier questions and answers can be found in the tender notice and instructions (linked below).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/476da3d4-6673-4112-9daa-de4a35ae8444 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2019 |
| Submission deadline | 20 Feb 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2019 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE WESTMINSTER FOUNDATION FOR DEMOCRACY LIMITED |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 1RT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 15 Feb 2019 at 16:16 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/476da3d4-6673-4112-9daa-de4a35ae8444
- 29 Jan 2019 at 16:36 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/476da3d4-6673-4112-9daa-de4a35ae8444

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/476da3d4-6673-4112-9daa-de4a35ae8444
  15th February 2019 - Opportunity notice on Contracts Finder
- https://www.wfd.org/2019/01/29/itt-crm/
  Tender notice and instructions

## Notice URLs

- http://www.wfd.org

## Provenance

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