--- title: "Service Desk System" ocid: "ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF YORK" published: "2020-02-28" --- # Service Desk System Buyer: UNIVERSITY OF YORK Current stage: Tender OCID: ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0.json) ## Summary The University of York is currently seeking proposals for a "Service Desk System" via an open procurement process aimed at sourcing a unified Software as a Service (SaaS) solution to streamline existing service desk systems. The tender, which falls under the software package and information systems category (CPV code 48000000), has a tender period closing on 9th April 2020. The contract is set to commence on 1st July 2020, and will last until 30th June 2025. Interested bidders should ensure they respond by the specified deadline and can find further details via the provided links to the university's engagement platform. This procurement presents significant opportunities for businesses specialising in software solutions, particularly those experienced in service desk systems and SaaS implementations. Companies capable of providing innovative and efficient software services will be well-suited to compete for this contract. It is a prime opportunity for both established firms and emerging companies looking to expand their presence in the public sector, with the prospect of delivering a solution that meets the university's needs while also demonstrating value to potential users. ## Notice The University wishes to rationalise and replace its myriad service desk systems with one Software as a Service (SaaS) solution. Please download the document attached to the Market Engagement tab and respond via In-Tend accordingly. Additional information: See: https://in-tendhost.co.uk/york/aspx/Tenders/Current Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1da2defb-0484-4756-840c-8b91beee9bf1 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Feb 2020 | | Submission deadline | 9 Apr 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2020 - 30 Jun 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF YORK | | Locality | YORK | | Post town | York | | Postcode | YO10 5DD | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE2 North Yorkshire | | ITL 3 | TLE21 York | | Local authority | York | | Electoral ward | Hull Road | | Westminster constituency | York Central | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 28 Feb 2020 at 11:32 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1da2defb-0484-4756-840c-8b91beee9bf1 - 28 Feb 2020 at 11:32 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1da2defb-0484-4756-840c-8b91beee9bf1 - 28 Feb 2020 at 11:32 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1da2defb-0484-4756-840c-8b91beee9bf1 - 28 Feb 2020 at 11:32 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1da2defb-0484-4756-840c-8b91beee9bf1 - 4 Dec 2019 at 13:51 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1da2defb-0484-4756-840c-8b91beee9bf1 - 3 Dec 2019 at 09:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1da2defb-0484-4756-840c-8b91beee9bf1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1da2defb-0484-4756-840c-8b91beee9bf1 28th February 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/york/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/york/aspx/Tenders/Current ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fe65ce9e-2222-427d-bd13-a17737ee3ca0.json.