---
title: "SDM IHS FY 19/20 - 3rd Quarter"
ocid: "ocds-b5fd17-fe679351-d03d-40b1-857b-0c8a863a5655"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe679351-d03d-40b1-857b-0c8a863a5655"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe679351-d03d-40b1-857b-0c8a863a5655.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe679351-d03d-40b1-857b-0c8a863a5655.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "METROPOLITAN POLICE SERVICE"
published: "2019-11-27"
---

# SDM IHS FY 19/20 - 3rd Quarter

Buyer: METROPOLITAN POLICE SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-fe679351-d03d-40b1-857b-0c8a863a5655

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fe679351-d03d-40b1-857b-0c8a863a5655.json)

## Summary

The Metropolitan Police Service is seeking a Service Delivery Manager for in-house support as part of their procurement titled "SDM IHS FY 19/20 - 3rd Quarter." This initiative is classified under information systems or technology planning services and is located in England. The procurement method is a limited competitive quotation, and the award decision is based on experience, cost, and delivery time. The tender period closed on 14th November 2019, while the contract commenced on 20th November 2019 and will run until 2nd March 2020.

This tender presents an excellent opportunity for businesses specialising in IT support and service delivery, particularly those with experience in managing mission-critical applications. Companies that can demonstrate expertise in service architecture, cost management, and leadership in support operations will be well-positioned to compete. Additionally, firms with capabilities in supporting Linux and Microsoft operating systems are encouraged to consider this contract, which is critical for ensuring ongoing application maintenance and service delivery operations.

## Notice

The MPS has developed a number of applications, including and enterprise service bus, in vehicle applications and various integration services. These applications are currently supported by the teams that developed the applications. Applications are transitioning into support. The structure, processes and resources within the existing teams needs to meet the ongoing support requirement. The existing applications and services need to be supported during transition to the live services and ongoing support is required. At the same time the support of the application maintenance and support of all applications needs to be formalised, maintained and supported. REQUIREMENT: SERVICE DELIVERY MANAGER FOR IN HOUSE SUPPORT A security cleared experienced service delivery manager who has led teams of more than 10 people in delivering on going operations support for mission critical applications. * Ideally ITIL qualified * Experience of managing 3rd parties and 3rd party services * Leadership and people management skills * Service Architecture and Design: experience * Cost and Budget forecast capital and run costs management for a service delivery operation * Control resourcing plans for the support function with an eye on utilisation rates and cost reductions for live services. * Understand and deliver service level requirements * Improved efficiency of live services support function working with DevOps, Developers help desks and support teams * Lead and guiding teams in delivering the ongoing service * Experience in supporting Linux, MS operating systems * Be the single point of contact for the operations support delivery * Performance and operational management of the IT support and service delivery operation the procurement decision will be based on experience, cost and delivery time. please e-mail your responses to ayo.alfonso@met.police.uk https://www.met.police.uk (In House Support)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cbb3a3f3-2c8b-4c3a-b86d-901187324ccb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Nov 2019 |
| Submission deadline | 14 Nov 2019 |
| Future notice date | Not specified |
| Award date | 19 Nov 2019 |
| Contract period | 20 Nov 2019 - 2 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £49,700 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | METROPOLITAN POLICE SERVICE |
| Locality | LILLIE ROAD |
| Post town | South West London |
| Postcode | SW6 1TR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Hammersmith and Fulham |
| Electoral ward | West Kensington |
| Westminster constituency | Chelsea and Fulham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Q ASSOCIATES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222200 - Information systems or technology planning services

## Release History

- 27 Nov 2019 at 08:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cbb3a3f3-2c8b-4c3a-b86d-901187324ccb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cbb3a3f3-2c8b-4c3a-b86d-901187324ccb
  27th November 2019 - Awarded contract notice on Contracts Finder
- https://www.competefor.com/business/viewOpportunityDetailsSupplier.html?id=46742180
  Please follow this link to view the notice.

## Notice URLs

- https://www.met.police.uk

## Provenance

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