---
title: "HR Helpdesk Implementation Partner"
ocid: "ocds-b5fd17-fe6928a5-15ec-4bb0-bd28-baaf7dcdb354"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe6928a5-15ec-4bb0-bd28-baaf7dcdb354"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe6928a5-15ec-4bb0-bd28-baaf7dcdb354.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe6928a5-15ec-4bb0-bd28-baaf7dcdb354.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "National Highways"
published: "2026-09-15"
---

# HR Helpdesk Implementation Partner

Buyer: National Highways  
Current stage: Award  
OCID: ocds-b5fd17-fe6928a5-15ec-4bb0-bd28-baaf7dcdb354

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## Summary

National Highways Limited procured an HR Helpdesk implementation partner to lead delivery of an enhanced HR experience platform and employee relations case management system. The project forms part of the PFP platform and will replace the existing Service Cloud ticketing arrangement used by HR Services and Casework, while retaining the same functionality within HR Helpdesk. This is an information technology services requirement, covering implementation work carried out with National Highways’ internal teams. Delivery may cover the United Kingdom, the Channel Islands, the Isle of Man, Europe, British Overseas Territories and the rest of the world. It is categorised as a services contract and was identified as suitable for small and medium-sized enterprises.

The procurement is complete and was awarded through a selective call-off from a framework agreement. National Highways awarded the contract to Oracle on 10 September 2026 for £349,500. The contract runs from 9 September 2026 to 8 September 2027. The tender deadline was 8 September 2026 at 5pm. The requirement was evaluated as an information technology services procurement, with the award made through the framework call-off route. Oracle is the selected supplier and holds the active award for the full implementation partner requirement. The opportunity concerns one overall service requirement rather than separately described lots or multiple awarded suppliers.

This procurement demonstrates demand from National Highways for specialist partners able to implement and integrate an HR helpdesk, employee experience platform and employee relations case management system. A credible future competitor would need to lead a structured technology implementation with the buyer’s internal teams, transfer HR Services and Casework functionality from an existing Service Cloud ticketing arrangement, and deliver the replacement capability within the wider PFP platform. Relevant suppliers are likely to be experienced in HR service management, case management, platform configuration, systems integration, data and process transition, and organisational change. The requirement was considered suitable for SMEs, so smaller specialist implementation firms with demonstrable public-sector or complex enterprise delivery experience may be well placed to compete when comparable work returns.

## Notice

The implementation partner will work closely with NH internal teams to lead a project for delivering the enhanced HR experience platform and employee relations case management system as part of the PFP platform. This will replace the current ticketing set up for HR Services and Casework in Service Cloud with the same functionality within HR Helpdesk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ddc50c57-59f7-4091-a6df-c3d1524eaaa1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Sep 2026 |
| Contract period | 9 Sep 2026 - 8 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £349,500 |
| Lots value | Not specified |
| Awards value | £349,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | National Highways |
| Locality | BIRMINGHAM |
| Postcode area | Birmingham |
| Postcode | B4 6GA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Oracle |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 15 Sep 2026 at 11:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ddc50c57-59f7-4091-a6df-c3d1524eaaa1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ddc50c57-59f7-4091-a6df-c3d1524eaaa1
  15th September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe6928a5-15ec-4bb0-bd28-baaf7dcdb354. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fe6928a5-15ec-4bb0-bd28-baaf7dcdb354.json.