---
title: "Technical Support for Server and Desktop Software 2026 -2031"
ocid: "ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HAMPSHIRE COUNTY COUNCIL"
published: "2026-01-14"
---

# Technical Support for Server and Desktop Software 2026 -2031

Buyer: HAMPSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e.json)

## Summary

Hampshire County Council (HCC), located in Winchester, England, has successfully completed the procurement process for technical support services related to Microsoft server and desktop software. The procurement, titled "Technical Support for Server and Desktop Software 2026 - 2031" with CPV classification 72250000 and 72260000, was part of a selective tender process. It involved a call-off from the Kent Commercial Services Software and Associated Services Framework Y23065. The award stage, completed on 3rd December 2025, resulted in Phoenix Software Limited being selected as the supplier for a contract valued at £220,500. The initial contract period starts on 1st March 2026 and concludes on 1st March 2029, with the primary location for delivery being SO23 8UJ.

This procurement offers significant opportunities for businesses specialising in system and software-related services. While Hampshire County Council chose to engage Phoenix Software Limited, small and medium enterprises (SMEs) are encouraged to pursue future opportunities within similar frameworks, given their suitability. Participating in such tenders not only allows businesses to secure substantial contracts but also facilitates growth by enhancing their portfolio and credibility within the public sector. Companies with expertise in software support services and the infrastructure to meet HCC's needs will find themselves well-positioned for future opportunities in this sector.

## Notice

HCC requires a 3rd party software support service for all Microsoft server and desktop products in use within HCC. In 2023 HCC IT decided to trial the use of a 3rd Party offering to provide Microsoft Unified Support as the market for alternatives was growing. Following a mini competition exercise, a contract was put in place for a 2 month proof of concept from December 2023 to February 2024 and, following a successful trial, the contract was extended for a maximum of 2 years to February 2026 . The contract with the 3rd party supplier is coming to an end and HCC requires a replacement. Additional information: This requirement was procured using the Kent Commercial Services Software and Associated Services Framework Y23065

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4d8ad346-208d-4b3a-8fd5-27869d893344 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jan 2026 |
| Submission deadline | 4 Nov 2025 |
| Future notice date | Not specified |
| Award date | 3 Dec 2025 |
| Contract period | 1 Mar 2026 - 1 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,500 |
| Lots value | Not specified |
| Awards value | £220,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAMPSHIRE COUNTY COUNCIL |
| Locality | WINCHESTER |
| Post town | Southampton |
| Postcode | SO23 8ZB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Michael |
| Westminster constituency | Winchester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services
- 72260000 - Software-related services

## Release History

- 14 Jan 2026 at 09:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4d8ad346-208d-4b3a-8fd5-27869d893344

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4d8ad346-208d-4b3a-8fd5-27869d893344
  14th January 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e.json.