---
title: "Multifunctional Devices, Managed Print and Content Services and Records and Information Management"
ocid: "ocds-b5fd17-fe7529e2-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe7529e2-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fe7529e2-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fe7529e2-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2017-03-15"
---

# Multifunctional Devices, Managed Print and Content Services and Records and Information Management

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-fe7529e2-adc9-11e6-9901-0019b9f3037b

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## Summary

The procurement process involves the Crown Commercial Service, which is establishing a pan-government collaborative framework agreement for Multifunctional Devices and various managed services, particularly in print and information management. The tender, identified as RM3781, encompasses multiple lots, with an overarching contract value of £700 million, and is aimed at public sector bodies across the UK. The procurement is at the tender stage, with the end date for submissions having been on 5th September 2016. The framework is expected to be in effect for four years, commencing from October 26, 2016, and serving institutions such as central government departments, NHS bodies, and local authorities located throughout England and the wider UK.

This tender presents significant growth opportunities for suppliers capable of delivering managed print and content management services, including those offering document management systems and service maintenance. Businesses that specialise in office technology, consultancy, and print management, especially small and medium enterprises (SMEs), are particularly well-suited to compete for contracts within this framework. The competitive nature of the seven lots allows suppliers to tender for selected areas, enhancing chances for smaller firms to establish a foothold within public procurement.

## Notice

The provision of Managed Print and Content Management Services throughout the United Kingdom tailored to provide managed print strategies and content management solutions involving Automation / Optimisation. The duration of the Lot 3 Framework Agreement is for four (4) years (48 months), with a maximum Call Off Contract period of seven (7) years (84 months). The scope of this Lot 3 Managed Print and Content Management Services is for the provision of a Fully Outsourced solution which enables strategic management of information including printed output which is tailored to the requirements of Contracting Authorities. As part of the overall delivery of a Fully Outsourced Solution the Potential Provider shall provide hardware,software, applications and ongoing management of the solution, as appropriate and consultancy services. Potential Providers shall be able to provide all of the following requirements of Managed Print Services: - Optimal range of equipment; - Security management; - Inventory management; - Online notification system; - Automated work-flow/business optimisation process; - Third parties and multi vendor fleet-management; - Post- order maintenance services. The following Content Management Services shall only be delivered as enhanced Services, in addition to the above, as part of the Fully Outsourced solution. - Document/ information; - Supporting mobile workforce; - Electronic Document and Records Management Systems (EDRMS); - Hybrid mail.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b578b936-3dfe-4824-8c35-e6e62cdb29ce |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2017 |
| Submission deadline | 5 Sep 2016 |
| Future notice date | Not specified |
| Award date | 25 Oct 2016 |
| Contract period | 26 Oct 2016 - 26 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,000,000 |
| Lots value | Not specified |
| Awards value | £125,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PLEASE REFER TO ATTACHED LIST OF SUCCESSFUL SUPPLIER'S |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 92 - Recreational, cultural and sporting services

### Codes

- 30100000 - Office machinery, equipment and supplies except computers, printers and furniture
- 48311100 - Document management system
- 48613000 - Electronic data management (EDM)
- 50310000 - Maintenance and repair of office machinery
- 64216200 - Electronic information services
- 72212311 - Document management software development services
- 72212780 - System, storage and content management software development services
- 72512000 - Document management services
- 79131000 - Documentation services
- 79521000 - Photocopying services
- 79800000 - Printing and related services
- 79995100 - Archiving services
- 79999100 - Scanning services
- 92512000 - Archive services

## Release History

- 15 Mar 2017 at 10:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b578b936-3dfe-4824-8c35-e6e62cdb29ce
- 18 Nov 2016 at 20:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c85f76ae-fe7d-49d8-9598-2d4f9bde9283

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b578b936-3dfe-4824-8c35-e6e62cdb29ce
  15th March 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c85f76ae-fe7d-49d8-9598-2d4f9bde9283
  8th August 2016 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/48948585-367A-4B8C-AFA2-5F0CF2774260
  Attachment 5- Pricing Matrix Lot 5 v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/BC24D3B7-1042-4BA4-9667-6919F43E2023
  Attachment 4 - Framework Agreement Terms and Conditions V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/909A7515-2F09-4D51-8FB8-4BC5095D3A14
  Attachment 10 - Financial Assessment Template V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/84901406-07F8-45A3-A09D-56830D3BD8E4
  Attachment 7 - Declaration of Compliance v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/109B0D5A-F1D3-45C1-AF7B-7A978B85BCD6
  Attachment 5- Pricing Matrix Lot 2 v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/98688833-4F67-4D41-A729-86CED5BDEB10
  Attachment 5- Pricing Matrix Lot 4 v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5041B75D-0289-4660-BB72-8B4DE2CC62D3
  Attachment 8 eSourcing Suite Supplier Guidance Part B - Tendering and FCs v1.12 04.07.2016 (3) (1)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/B00D6918-7578-4B94-85F5-185455654835
  Attachment 1- ITT- RM3781 ITT V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/E4009BC3-0131-4E27-89F8-234F26926830
  Attachment 4a Lot 2- Multifunctional Devices and Print Management Services - V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/018292C6-EA01-4832-B51B-236838224FF8
  Attachment 4a Lot 5- Scanning Services - V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/C762F018-B989-4055-B056-1BB40196835A
  Attachment 6 - Terms of Participation v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0E92D7FB-132E-4C2A-A15E-01A00D5317B6
  Attachment 4a Lot 6 -Sensitivity Review - Specification V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/FFE6E634-222B-49BB-82BA-3D03D0D3ACC6
  Attachment 11- Affiliated Bids
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7FEDFB56-0472-4B65-81FC-2E5A358B2C93
  Attachment 4a Lot 7 - Audit and Consultancy Services - v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/811F5B71-F7E8-4D88-98DD-28BAA8A20571
  Attachment 5- Pricing Matrix Lot 3 v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/A252BD12-38E0-42B3-A305-9F6700555BC4
  Attachment 9 - Framework Population Template V.1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/B70E9577-3B54-4A3D-9F4D-8FB8BEEC5312
  Attachment 12 Lot 1 - eAuction Rules v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/BBB44445-E907-4F64-B8AE-94FCE4265DFC
  Attachment 4a Lot 1- Multifunctional Devices (MFDs) and Entry Level Print Management Software V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6072BE39-22B6-4D81-B489-EFA491A600F7
  Attachment 4b - Call Off Order Form and Call Off terms - V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/931F23E0-984B-4002-920A-A6EF77EDCBF3
  Attachment 5- Pricing Matrix Lot 6 v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9BBD5A0D-8BB5-4DE2-B3E3-B1C1F8B64705
  Attachment 2 Participation Requirements & Selection Questionnaire Guidance V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8BC2238F-A5B9-4E59-95C2-BFBF8480FF96
  Attachment 4c - Lease Agreement V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/FEEEC45A-3131-42AF-978D-BD806EF0D2B7
  Attachment 4a Lot 4- Records Information Management Services v1.0.
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6B7BC062-3D03-48A0-B6F9-B781A4BF209F
  Attachment 3 - Award Questionnaire and Evaluation Guidance V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/014C1B9F-C5AC-491A-90CE-B7AC97F708AB
  Attachment 5- Pricing Matrix Lot 1 v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5FB8ACBB-687A-4313-8E54-E7D87A94EEDB
  Attachment 4a Lot 3 - Managed Print and Content Management Services V1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7FE464ED-8706-4E66-845C-E5BD2914F5C7
  Attachment 12_Lot 4 - eAuction Rules v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5446DBD6-E18E-4BB6-948D-D4E58E221E6F
  Attachment 5- Pricing Matrix Lot 7 v1.0
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7b5d3b07-b745-4eec-b507-699ca2232c3d
  MFD's - RM3781 Lot 3

## Notice URLs

- http://www.gov.uk/ccs

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fe7529e2-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fe7529e2-adc9-11e6-9901-0019b9f3037b.json.