---
title: "R5007 Welfare Processing Resilience Framework"
ocid: "ocds-b5fd17-febf3206-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-febf3206-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-febf3206-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-febf3206-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF TOWER HAMLETS"
published: "2016-11-18"
---

# R5007 Welfare Processing Resilience Framework

Buyer: LONDON BOROUGH OF TOWER HAMLETS  
Current stage: Tender  
OCID: ocds-b5fd17-febf3206-adc9-11e6-9901-0019b9f3037b

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## Summary

The London Borough of Tower Hamlets is seeking tenders for the "R5007 Welfare Processing Resilience Framework" aimed at securing remote processing support services for Housing and Council Tax Benefit claims. This procurement falls within the social security services industry category and is located in London. The procurement process is currently at the cancellation stage, with the contract originally scheduled to commence in January 2017 and run for two years, potentially extendable. The tender period concluded on 12th September 2016, and the estimated contract value is £16 million, involving a selective procurement method.

This tender presents significant opportunities for businesses specialising in administrative and social services, particularly those with capacity to handle large volumes of claims processing under stringent quality standards. Companies involved in benefit services, law, consulting, or temporary staffing solutions would find this tender particularly relevant, as it aims to improve the efficiency of local authority operations while reducing reliance on temporary staff. Engaging in this tender could foster partnerships with multiple London Borough Councils, thus opening avenues for further growth and collaboration within the public sector.

## Notice

The London Borough of Tower Hamlets undertakes this procurement on behalf of itself, and with the expressed interest for future admission, as necessary by each of the named London Borough Councils as follows: London Borough of Brent London Borough of Hackney London Borough of Lambeth London borough of Sutton Royal Borough of Greenwich London Borough of Waltham Forest Medway Council London Borough of Harrow The Council is seeking expressions of interest for the provision of remote processing support services to complete Housing and Council Tax Benefit claims when employed Council staff are already at capacity. The contract will replace reliance upon specialist temporary staff, and will enable timely completion of claims processing. The contract is open to other Local Authorities. This contract will replace the Council's existing contract for offsite Resilience services which expires later this year. The contract will commence in January 2017. The Contract period is 2 years with an option to extend for a further 2 years by yearly increments. The Council currently manages a highly effective Housing Benefit service which manages the claims processing function. The resilience contract is a development of this service to deal with variable workloads in the most cost effective way possible. Processing services under the contract will meet the standards of service which the Council will prescribe, through methods including the determination of a detailed Service Specification. The key requirements of the contract are: - Processing agreed workloads of claims for Council Tax and Housing Benefits; for Council Tax Support or Council Tax Reduction; for other local welfare payments including free School Meals, and Local Authority educational grants; Local Authority social care calculations; determinations in respect of Social Fund Payments or similar; and determinations in respect of any other means tested benefit calculations which may be the responsibility of the Council and its partners; - Processing of claims to pre-agreed standards, both in terms of the quality, and the speed of processing; - In agreement with the successful supplier, the completion of such other additional workloads as may be required; and -In agreement with the successful supplier by any joining Council to the Framework such Revenue processing services as may be required. The Council, and or some of the participating Councils may at some future date determine to also establish a Joint Venture (JV), or other means by which the Framework may be managed for the mutual benefit of admitted Council partners. No firm commitment is given to this option at this stage, and the determination to exercise the JV or similar shall be in the sole discretion of the Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f565da6d-af54-4cd6-9f90-f2c164ad7fa3 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 12 Sep 2016 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2017 - 31 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF TOWER HAMLETS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 2BG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Poplar |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 75000000 - Administration, defence and social security services
- 75310000 - Benefit services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 85321000 - Administrative social services

## Release History

- 18 Nov 2016 at 20:17 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f565da6d-af54-4cd6-9f90-f2c164ad7fa3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f565da6d-af54-4cd6-9f90-f2c164ad7fa3
  8th August 2016 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.towerhamlets.gov.uk

## Provenance

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