---
title: "Provision of Contact Centre Services"
ocid: "ocds-b5fd17-fed25f66-ad32-425b-8a94-eeb657a5a941"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fed25f66-ad32-425b-8a94-eeb657a5a941"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fed25f66-ad32-425b-8a94-eeb657a5a941.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fed25f66-ad32-425b-8a94-eeb657a5a941.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2023-01-10"
---

# Provision of Contact Centre Services

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-fed25f66-ad32-425b-8a94-eeb657a5a941

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## Summary

The Crown Commercial Service has awarded the contract for the "Provision of Contact Centre Services" to Serco Limited. The contract, valued at £40 million, runs from January 4, 2023, to January 3, 2025. The procurement method used was selective, with a call-off from a framework agreement. The tender period ended on September 22, 2022.

This contract offers excellent growth opportunities for businesses providing contact centre services. Small and medium-sized enterprises (SMEs) can benefit from engaging in this tender process. Businesses in the administration services industry, especially those with experience in contact centre operations and large-scale capacity planning, are well-suited to compete for this contract.

## Notice

To provide a range of contact centre services to support the Home Office customers with a range of services. This will be a second contact centre contract to support capacity planning during peak demand period for HMPO and support other Home Office departments.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4898b3ce-8dae-4938-a220-a4ec2ffab042 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2023 |
| Submission deadline | 22 Sep 2022 |
| Future notice date | Not specified |
| Award date | 6 Dec 2022 |
| Contract period | 4 Jan 2023 - 3 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000,000 |
| Lots value | Not specified |
| Awards value | £40,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75100000 - Administration services

## Release History

- 10 Jan 2023 at 15:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4898b3ce-8dae-4938-a220-a4ec2ffab042

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4898b3ce-8dae-4938-a220-a4ec2ffab042
  10th January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d5f09b6d-ce88-44e2-b1d0-31369dbc61f1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fed25f66-ad32-425b-8a94-eeb657a5a941. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fed25f66-ad32-425b-8a94-eeb657a5a941.json.