---
title: "Providing day to day response to service affecting incidents reported to the service desk"
ocid: "ocds-b5fd17-fed590d7-a703-463e-aa3b-daa3765755de"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fed590d7-a703-463e-aa3b-daa3765755de"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fed590d7-a703-463e-aa3b-daa3765755de.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fed590d7-a703-463e-aa3b-daa3765755de.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MARITIME & COASTGUARD AGENCY"
published: "2017-12-05"
---

# Providing day to day response to service affecting incidents reported to the service desk

Buyer: MARITIME & COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-fed590d7-a703-463e-aa3b-daa3765755de

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fed590d7-a703-463e-aa3b-daa3765755de)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fed590d7-a703-463e-aa3b-daa3765755de.json)

## Summary

The Maritime & Coastguard Agency recently completed a procurement process titled "Providing day to day response to service affecting incidents reported to the service desk." This tender, which falls under the category of technical testing, analysis, and consultancy services (CPV code 71600000), was awarded through a selective procurement method, specifically as a call-off from a framework agreement. The contract, valued at £24,117, had an active period starting from 1 December 2017 and concluding on 31 March 2018. The contract award was published on 5 December 2017, with the tender period formally ending on 30 November 2017. The service was to be delivered in Southampton, England (postal code SO15 1EG).

This contract presents an opportunity for businesses specialising in technical consultancy and analysis services, particularly those equipped to respond promptly to service-related incidents. Companies with a strong technical support framework and experience in managing service desks would be well-positioned to participate in future procurement processes of this nature. While this specific tender has been awarded to Henderson Scott, similar forthcoming opportunities may arise within the same industry, allowing businesses to expand their presence in public sector contracts.

## Notice

Providing day to day response to service affecting incidents reported to the service desk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/815882f0-5da4-4392-9f50-0db584056bb9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Works |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2017 |
| Submission deadline | 30 Nov 2017 |
| Future notice date | Not specified |
| Award date | 30 Nov 2017 |
| Contract period | 1 Dec 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,117 |
| Lots value | Not specified |
| Awards value | £24,117 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MARITIME & COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HENDERSON SCOTT |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71600000 - Technical testing, analysis and consultancy services

## Release History

- 5 Dec 2017 at 10:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/815882f0-5da4-4392-9f50-0db584056bb9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/815882f0-5da4-4392-9f50-0db584056bb9
  5th December 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fed590d7-a703-463e-aa3b-daa3765755de. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fed590d7-a703-463e-aa3b-daa3765755de.json.