--- title: "Digital Transformation and CRM Maintenance/Development" ocid: "ocds-b5fd17-fee33e61-8e7c-4c5e-9ab9-cc1d7e9391e6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fee33e61-8e7c-4c5e-9ab9-cc1d7e9391e6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fee33e61-8e7c-4c5e-9ab9-cc1d7e9391e6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-fee33e61-8e7c-4c5e-9ab9-cc1d7e9391e6.json" source: "Contracts Finder" current_stage: "Award" buyer: "THE BUSINESS GROWTH HUB LIMITED" published: "2019-02-22" --- # Digital Transformation and CRM Maintenance/Development Buyer: THE BUSINESS GROWTH HUB LIMITED Current stage: Award OCID: ocds-b5fd17-fee33e61-8e7c-4c5e-9ab9-cc1d7e9391e6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fee33e61-8e7c-4c5e-9ab9-cc1d7e9391e6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-fee33e61-8e7c-4c5e-9ab9-cc1d7e9391e6.json) ## Summary The procurement process titled "Digital Transformation and CRM Maintenance/Development" is being undertaken by The Business Growth Hub Limited based in Manchester, England. The contract, valued at £1,000,000, aims to enhance and maintain a web-based application delivering customer relationship management (CRM) functionalities. This tender, part of the software and IT services industry, is currently in the Award stage, with an active contract period starting from February 1, 2019, to January 31, 2021. The original tender period closed on November 29, 2018, and it allows for a two-year extension option. This tender presents an opportunity for small and medium-sized enterprises (SMEs) that specialise in software development, IT consulting, and web-based application maintenance to provide their services. Companies like Techdept Ltd, which has successfully secured this contract, may find that their expertise in digital transformation projects and ongoing application support aligns well with the Business Growth Hub's objectives. Firms that are innovative and capable of strategic digital planning will likely benefit from this engagement and similar future contracts. ## Notice GC Business Growth Hub wishes to appoint a provider to enter into a Contract for the delivery of web-based application development/maintenance and strategic Digital Transformation support. GC Business Growth Hub is looking to work closely with a creative and strategic digital partner to reinforce our commitment to digital transformation of the organisation through maintenance and continuous improvement of our customer relationship and contracts management system 'BASIL', as well as future planning of the GC Business Growth Hub's digital transformation strategy. BASIL is a web-based application delivering CRM type functionality to improve the client journey from initial interest to being recommended to many services which meet their business needs. It is also a contracts management tool that helps staff record and monitor KPIs that are compliance checked and verified by our contracts team. Currently, there are 170 active users of the application. The provider will give on-going support for the in-house application management, addressing application functionality and usability issues as and when required including weekly/monthly calls with in house lead as required. The provider will also work with GC BGH to create a revised digital strategy that includes the Application, as well as other business requirements as they are identified. This contracts has an option to extend for a further period of two years (2 separate one year periods). https://in-tendhost.co.uk/manchestergrowthcompany/aspx/ProjectManage/45 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/954d0268-583a-4090-be24-0980ea373361 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Feb 2019 | | Submission deadline | 29 Nov 2018 | | Future notice date | Not specified | | Award date | 21 Jan 2019 | | Contract period | 1 Feb 2019 - 31 Jan 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,000,000 | | Lots value | Not specified | | Awards value | £100,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE BUSINESS GROWTH HUB LIMITED | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M1 5JW | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Deansgate | | Westminster constituency | Manchester Central | | Delivery location | TLD North West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | TECHDEPT | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 22 Feb 2019 at 15:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/954d0268-583a-4090-be24-0980ea373361 - 30 Oct 2018 at 15:58 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/04baf9e4-cd01-4bec-afcf-531f25a5d366 - 30 Oct 2018 at 10:35 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/04baf9e4-cd01-4bec-afcf-531f25a5d366 - 29 Oct 2018 at 15:21 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/04baf9e4-cd01-4bec-afcf-531f25a5d366 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/954d0268-583a-4090-be24-0980ea373361 22nd February 2019 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/04baf9e4-cd01-4bec-afcf-531f25a5d366 30th October 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/manchestergrowthcompany/aspx/Home In-tend Tender portal - https://in-tendhost.co.uk/manchestergrowthcompany/aspx/ProjectManage/45 Link To Tender Portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fee33e61-8e7c-4c5e-9ab9-cc1d7e9391e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fee33e61-8e7c-4c5e-9ab9-cc1d7e9391e6.json.