---
title: "1718CSTD26 Understanding customer errors in tax credits"
ocid: "ocds-b5fd17-feea082d-c5a4-457b-b6e3-f40e99355449"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-feea082d-c5a4-457b-b6e3-f40e99355449"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-feea082d-c5a4-457b-b6e3-f40e99355449.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-feea082d-c5a4-457b-b6e3-f40e99355449.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-01-30"
---

# 1718CSTD26 Understanding customer errors in tax credits

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-feea082d-c5a4-457b-b6e3-f40e99355449

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## Summary

The procurement process titled "1718CSTD26 Understanding customer errors in tax credits" was initiated by H M Revenue & Customs and is classified under the industry category of research services. The contract was awarded following a selective procurement method via a call-off from the BEIS Research & Evaluation Framework. The contract period commenced on 15th January 2018 and is set to conclude on 20th June 2018. This procurement was completed on 30th January 2018, with a total value of £49,525, and the services were to be delivered in London, United Kingdom.

This tender offers potential opportunities for growth, particularly for companies specialising in qualitative research, especially those that can provide insights into customer behaviours related to tax credits. Small and medium enterprises (SMEs) would be well-suited to compete, given the nature of the research involved and the propensity for tailored, innovative solutions. Businesses with experience in public sector research or those with a strong understanding of tax systems may find this an advantageous opportunity.

## Notice

Tax credits are a flexible, responsive financial benefit available to eligible UK residents. The accuracy of award payments relies on customers correctly reporting their circumstances and any changes that occur to their circumstances throughout the year. This medium sized qualitative research aims to understand how tax credits customers manage their claim and why some tax credits customers do not accurately report changes to the hours they work, their employment or their income. The research will provide evidence of how HMRC can best support customers to get their claims right and avoid errors occurring. Additional information: This contract was let as part of a further competition within the BEIS Research & Evaluation Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2fe92c30-76b5-4f61-84ef-93f765c00797 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jan 2018 |
| Submission deadline | 13 Dec 2017 |
| Future notice date | Not specified |
| Award date | 15 Dec 2017 |
| Contract period | 15 Jan 2018 - 20 Jun 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,525 |
| Lots value | Not specified |
| Awards value | £49,525 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M60 9AF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 30 Jan 2018 at 12:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2fe92c30-76b5-4f61-84ef-93f765c00797

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2fe92c30-76b5-4f61-84ef-93f765c00797
  30th January 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-feea082d-c5a4-457b-b6e3-f40e99355449. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-feea082d-c5a4-457b-b6e3-f40e99355449.json.