---
title: "Network resilience: Consumers' Experiences of Network Outages Impacting Communications Services"
ocid: "ocds-b5fd17-fef4c78a-5d4f-47d8-8383-ad8fe5e10161"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-fef4c78a-5d4f-47d8-8383-ad8fe5e10161"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-fef4c78a-5d4f-47d8-8383-ad8fe5e10161.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-fef4c78a-5d4f-47d8-8383-ad8fe5e10161.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2024-12-17"
---

# Network resilience: Consumers' Experiences of Network Outages Impacting Communications Services

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-fef4c78a-5d4f-47d8-8383-ad8fe5e10161

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-fef4c78a-5d4f-47d8-8383-ad8fe5e10161)  
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## Summary

The contract awarded by OFCOM, focusing on "Network resilience: Consumers' Experiences of Network Outages Impacting Communications Services", pertains to research services within the industry category "Research services" (CPV: 73110000). The procurement location is London, United Kingdom, and the process has reached the award stage. OFCOM has employed a selective procurement method through a call-off from a framework agreement. The overall contract value is £70,320, with the contract period spanning from 4th December 2024 to 31st March 2025. The tender process concluded on 25th September 2024.

This tender presents a significant business growth opportunity for companies specialising in research services, particularly those with a focus on network resilience issues. Small and medium-sized enterprises (SMEs) can find this contract attractive as it aligns with the needs of exploring network outage impacts and customer experiences. Given the prestigious buyer, OFCOM, and the nature of the contract, businesses with expertise in communications services and network analysis will be well-suited to compete, expand their portfolio, and gain valuable insights to further their capabilities in this domain.

## Notice

This awarded contract is for the provision of research services that would explore the experiences and concerns of UK consumers, citizens, and micro businesses experiencing network outages, and their needs going forward. Highlighting a number of types of network outage and look at the impacts of that outage, any preventative action that could have been taken.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b89938b8-460a-46a3-80f6-2d540722beeb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2024 |
| Submission deadline | 25 Sep 2024 |
| Future notice date | Not specified |
| Award date | 4 Dec 2024 |
| Contract period | 4 Dec 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,320 |
| Lots value | Not specified |
| Awards value | £70,320 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SAVANTA |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 17 Dec 2024 at 15:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b89938b8-460a-46a3-80f6-2d540722beeb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b89938b8-460a-46a3-80f6-2d540722beeb
  17th December 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-fef4c78a-5d4f-47d8-8383-ad8fe5e10161. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-fef4c78a-5d4f-47d8-8383-ad8fe5e10161.json.