--- title: "Victim Journey Case Management" ocid: "ocds-b5fd17-ff091c6b-b720-42b2-9b32-2be83220c6b6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff091c6b-b720-42b2-9b32-2be83220c6b6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ff091c6b-b720-42b2-9b32-2be83220c6b6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ff091c6b-b720-42b2-9b32-2be83220c6b6.json" source: "Contracts Finder" current_stage: "Award" buyer: "The Police and Crime Commissioner for Norfolk and Suffolk" published: "2026-09-09" --- # Victim Journey Case Management Buyer: The Police and Crime Commissioner for Norfolk and Suffolk Current stage: Award OCID: ocds-b5fd17-ff091c6b-b720-42b2-9b32-2be83220c6b6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff091c6b-b720-42b2-9b32-2be83220c6b6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ff091c6b-b720-42b2-9b32-2be83220c6b6.json) ## Summary The Police and Crime Commissioner for Norfolk and Suffolk procured a victim journey case management system. The requirement is a software service focused on configuring and supporting a system for managing cases through the victim journey. The work is delivered in the East Midlands, United Kingdom, for the policing and crime commissioner organisation. It is a services procurement, specifically software configuration services (CPV 72265000). Businesses relevant to this requirement include suppliers of case management platforms, software configuration, implementation and associated support for public-sector or policing environments. The procurement concerns a system rather than a standalone consultancy exercise, so capability to configure technology around case-management processes is central to the requirement. The procurement is complete and has been awarded. It was run as a selective call-off from a framework agreement, with submissions due by 31 July 2026 at 12:00. Softcat plc was awarded the contract on 31 July 2026 for GBP 2,630,674.35. The contract period runs from 1 August 2026 to 31 July 2031. The published tender value and awarded value are both GBP 2,630,674.35. The award was recorded as active. The process was evaluated through the framework call-off route; the available details identify the requirement as software configuration services and a case management system. The contracting authority is the Police and Crime Commissioner for Norfolk and Suffolk. This award demonstrates a substantial, long-term requirement from the Police and Crime Commissioner for Norfolk and Suffolk for a victim journey case management system and the software configuration needed to support it. A credible future competitor would need a proven case-management product or closely relevant platform, strong software configuration and implementation capability, and the capacity to support a policing or public-sector customer over a sustained contract. Suppliers should also be able to compete through the relevant framework route, because this procurement used a framework call-off rather than an open standalone tender. The stated suitability position indicates that the requirement is not aimed at SMEs or voluntary, community and social enterprise organisations, so larger established technology providers are better placed to compete. ## Notice Case management system ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/53d4132e-2f70-4982-a45e-eee525dfe058 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Sep 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 31 Jul 2026 | | Contract period | 1 Aug 2026 - 31 Jul 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,630,674 | | Lots value | Not specified | | Awards value | £2,630,674 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | The Police and Crime Commissioner for Norfolk and Suffolk | | Locality | WYMONDHAM | | Postcode area | Norwich | | Postcode | NR18 0WW | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH53 Breckland and South Norfolk | | Local authority | South Norfolk | | Electoral ward | South Wymondham | | Westminster constituency | South Norfolk | | Delivery location | TLF East Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | Softcat Plc | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72265000 - Software configuration services ## Release History - 9 Sep 2026 at 11:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/53d4132e-2f70-4982-a45e-eee525dfe058 - 9 Sep 2026 at 11:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/10c21284-32f8-487c-b345-407cd3e89359 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/53d4132e-2f70-4982-a45e-eee525dfe058 9th September 2026 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/10c21284-32f8-487c-b345-407cd3e89359 9th September 2026 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff091c6b-b720-42b2-9b32-2be83220c6b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ff091c6b-b720-42b2-9b32-2be83220c6b6.json.