---
title: "Complaints & Feedback with Member Enquiries"
ocid: "ocds-b5fd17-ff1b2cfe-f8db-443a-95d1-8bc2f9d08ddc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff1b2cfe-f8db-443a-95d1-8bc2f9d08ddc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ff1b2cfe-f8db-443a-95d1-8bc2f9d08ddc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ff1b2cfe-f8db-443a-95d1-8bc2f9d08ddc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF NEWHAM"
published: "2022-10-31"
---

# Complaints & Feedback with Member Enquiries

Buyer: LONDON BOROUGH OF NEWHAM  
Current stage: Award  
OCID: ocds-b5fd17-ff1b2cfe-f8db-443a-95d1-8bc2f9d08ddc

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## Summary

The London Borough of Newham has awarded a contract named "Complaints & Feedback with Member Enquiries" in the services category using a selective procurement method with a value of 71720 GBP. The contract period runs from November 1, 2022, to October 31, 2024. The buying organisation is the London Borough of Newham, and the contracting authority is Civica UK limited. The procurement stage was an award, and the contract has a deadline of October 24, 2022, for the tender period.

This tender offers opportunities for businesses in software package and information systems. Businesses in related industries looking to engage in catalogue purchases could compete in this process. The contract has been awarded to Civica UK limited, which is a large-scale supplier. Companies interested in providing services in the specified postal code area E16 2QU may find this contract suitable for their growth and expansion strategies. The successful bidder will collaborate with the London Borough of Newham on delivering complaints and feedback services to support member enquiries.

## Notice

Complaints & Feedback with Member Enquiries awarded via Gcloud process

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3165a819-78c8-4965-aeda-c3ed768c3024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Catalogue purchase |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Oct 2022 |
| Submission deadline | 24 Oct 2022 |
| Future notice date | Not specified |
| Award date | 26 Oct 2022 |
| Contract period | 1 Nov 2022 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £71,720 |
| Lots value | Not specified |
| Awards value | £71,720 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF NEWHAM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 2QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Royal Albert |
| Westminster constituency | West Ham and Beckton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 31 Oct 2022 at 11:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3165a819-78c8-4965-aeda-c3ed768c3024

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3165a819-78c8-4965-aeda-c3ed768c3024
  31st October 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff1b2cfe-f8db-443a-95d1-8bc2f9d08ddc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ff1b2cfe-f8db-443a-95d1-8bc2f9d08ddc.json.