---
title: "Notice of Contract Award_Virtual Contact Centre"
ocid: "ocds-b5fd17-ff31e42a-c06b-4bc9-a4d0-aeceff27241e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff31e42a-c06b-4bc9-a4d0-aeceff27241e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ff31e42a-c06b-4bc9-a4d0-aeceff27241e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ff31e42a-c06b-4bc9-a4d0-aeceff27241e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MONEY AND PENSIONS SERVICE"
published: "2020-01-24"
---

# Notice of Contract Award_Virtual Contact Centre

Buyer: MONEY AND PENSIONS SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-ff31e42a-c06b-4bc9-a4d0-aeceff27241e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff31e42a-c06b-4bc9-a4d0-aeceff27241e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ff31e42a-c06b-4bc9-a4d0-aeceff27241e.json)

## Summary

The procurement process described pertains to the Money and Pensions Service, based in London, which has awarded a contract titled "Notice of Contract Award_Virtual Contact Centre". This project falls under the Information Technology Services category and was acquired through a selective procurement method via a dynamic purchasing system. The tender period ended on 5 January 2020, whereas the contract commenced on 6 January 2020 and will run until 5 January 2021, with a total contract value of £64,400.

This tender offers significant opportunities for small and medium-sized enterprises (SMEs) specialising in information technology services, particularly those capable of providing cloud hosting solutions. Companies that wish to compete should focus on delivering high-quality virtual contact centre services, as the awarded contract indicates a need for such capabilities within the public sector. Engaging in this contract could potentially enhance business profiles and future prospects in similar projects.

## Notice

Notice of Contract Award under Crown Commercial Framework RM1557.11 Lot 1 Cloud Hosting - Services procured Virtual Contact Center

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9512b7fd-24ec-4e6a-8411-4da151d89588 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2020 |
| Submission deadline | 5 Jan 2020 |
| Future notice date | Not specified |
| Award date | 6 Jan 2020 |
| Contract period | 6 Jan 2020 - 5 Jan 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,400 |
| Lots value | Not specified |
| Awards value | £64,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MONEY AND PENSIONS SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1N 2TD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Holborn & Covent Garden |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIPTEX |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 24 Jan 2020 at 16:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9512b7fd-24ec-4e6a-8411-4da151d89588

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9512b7fd-24ec-4e6a-8411-4da151d89588
  24th January 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff31e42a-c06b-4bc9-a4d0-aeceff27241e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ff31e42a-c06b-4bc9-a4d0-aeceff27241e.json.