---
title: "Siebal CRM Support"
ocid: "ocds-b5fd17-ff3fd95c-cbf5-48dd-9e3d-f9bf0c1d275c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff3fd95c-cbf5-48dd-9e3d-f9bf0c1d275c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ff3fd95c-cbf5-48dd-9e3d-f9bf0c1d275c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ff3fd95c-cbf5-48dd-9e3d-f9bf0c1d275c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GAMBLING COMMISSION"
published: "2019-04-10"
---

# Siebal CRM Support

Buyer: GAMBLING COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-ff3fd95c-cbf5-48dd-9e3d-f9bf0c1d275c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff3fd95c-cbf5-48dd-9e3d-f9bf0c1d275c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ff3fd95c-cbf5-48dd-9e3d-f9bf0c1d275c.json)

## Summary

The Gambling Commission is undertaking a completed procurement process for the contract titled "Siebal CRM Support," aimed at managing licensing and compliance of licensing for IT services focused on consulting, software development, and support. This direct procurement method was carried out through a single tender action, which was below the threshold. The tender period concluded on 31 March 2019, with the contract commencing on 1 April 2019 and lasting until 31 March 2021. The geographical scope of delivery includes locations such as the United Kingdom and British Overseas Territories, with Birmingham serving as the contracting authority's address.

This tender presents significant opportunities for businesses specialised in IT support and software development, particularly those with experience in licensing compliance and complex systems. Companies familiar with customer relationship management systems and those that can demonstrate critical skills and experience may find themselves well-positioned to compete for similar future tenders. Engagement with the Gambling Commission can also pave the way for further partnerships within the public sector.

## Notice

Manage licensing and Compliance of licensing - Skills and experience of supplier is critical - Relationship and incumbent already has tacit knowledge and understanding of complex systems

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a462a34-7588-4b85-8a18-7c92c2427fff |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2019 |
| Submission deadline | 31 Mar 2019 |
| Future notice date | Not specified |
| Award date | 28 Feb 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £36,964 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GAMBLING COMMISSION |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4BP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SIEBEL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Apr 2019 at 08:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a462a34-7588-4b85-8a18-7c92c2427fff

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1a462a34-7588-4b85-8a18-7c92c2427fff
  10th April 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff3fd95c-cbf5-48dd-9e3d-f9bf0c1d275c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ff3fd95c-cbf5-48dd-9e3d-f9bf0c1d275c.json.