---
title: "Alarm Aggregation and Dispatching Service/licenses"
ocid: "ocds-b5fd17-ff4287df-4de4-46b4-9a79-fb665b2ce731"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff4287df-4de4-46b4-9a79-fb665b2ce731"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ff4287df-4de4-46b4-9a79-fb665b2ce731.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ff4287df-4de4-46b4-9a79-fb665b2ce731.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CABINET OFFICE"
published: "2025-11-06"
---

# Alarm Aggregation and Dispatching Service/licenses

Buyer: CABINET OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-ff4287df-4de4-46b4-9a79-fb665b2ce731

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## Summary

The public procurement process conducted by the Cabinet Office, located at 100 Parliament Street, Westminster, London, pertains to the provision of "Alarm Aggregation and Dispatching Service/licenses." This tender falls under the industry category of Software packages and information systems (CPV code 48000000) and addresses the delivery of alerting services for system administrators and support teams. Initially, this contract was set for a total value of £421,398.65 but has seen an uplift to £490,646.84. The procurement method used was a selective call-off from a framework agreement, which began on 19th October 2023 and will conclude on 18th October 2026. The latest procurement stage is marked as "complete" and was updated on 6th November 2025.

This opportunity presents significant business growth potential for firms involved in digital technology services and software solutions, particularly those with a focus on providing round-the-clock alerting systems. However, this tender is not suitable for small and medium enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs). Companies like Softcat Plc, which are experienced in large-scale tenders and the provision of technology infrastructure, are well-positioned to compete in such procurement processes. By engaging in contracts like these, businesses stand a chance to solidify their presence in public sector IT services and expand their portfolio in government contracts.

## Notice

Provision of PagerDuty alarm aggregation and dispatching licenses/service for system administrators and support teams. Provides alerting services to on-call engineers and escalation points. Digital and Technology service teams across CO use this service for 24/7 support Additional information: The initial contract value was uplifed by PS14,381.12.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5fdafa2b-a154-4d2f-ae13-9823d9846978 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Nov 2025 |
| Submission deadline | 18 Oct 2023 |
| Future notice date | Not specified |
| Award date | 8 Oct 2023 |
| Contract period | 18 Oct 2023 - 18 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £490,646 |
| Lots value | Not specified |
| Awards value | £490,646 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CABINET OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Nov 2025 at 12:50 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5fdafa2b-a154-4d2f-ae13-9823d9846978
- 31 Jul 2025 at 09:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5fdafa2b-a154-4d2f-ae13-9823d9846978
- 26 Oct 2023 at 10:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5fdafa2b-a154-4d2f-ae13-9823d9846978

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5fdafa2b-a154-4d2f-ae13-9823d9846978
  6th November 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0b08b53e-9001-45fd-82f2-9883cebb7dd8
- https://drive.google.com/file/d/1Eso03OU5Tt6VXK_J3-DAbrxrodT1lwCS/view?usp=drive_link
- https://www.contractsfinder.service.gov.uk/Notice/SupplierAttachment/692e1dea-9a44-4e57-abfa-fb30a109a825

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff4287df-4de4-46b4-9a79-fb665b2ce731. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ff4287df-4de4-46b4-9a79-fb665b2ce731.json.