---
title: "Delivery of the Online Dispute Resolution (ODR) Contact Point"
ocid: "ocds-b5fd17-ff6d59d7-9484-4cb4-9fe0-31a2af1aa31a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff6d59d7-9484-4cb4-9fe0-31a2af1aa31a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ff6d59d7-9484-4cb4-9fe0-31a2af1aa31a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ff6d59d7-9484-4cb4-9fe0-31a2af1aa31a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUSINESS ENERGY AND INDUSTRIAL STRATEGY"
published: "2019-07-31"
---

# Delivery of the Online Dispute Resolution (ODR) Contact Point

Buyer: BUSINESS ENERGY AND INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-ff6d59d7-9484-4cb4-9fe0-31a2af1aa31a

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## Summary

The Business Energy and Industrial Strategy (BEIS) has awarded a contract titled "Delivery of the Online Dispute Resolution (ODR) Contact Point" to the Chartered Trading Standards Institute (CTSI). This contract, which falls under the general public services category, has a value of £148,869.48 and is set to run from 1 July 2019 to 31 December 2020. The procurement process was conducted through a direct method, specifically a single tender action due to its low threshold, with significant deadlines including the tender period ending on 17 May 2019, and the award date on 20 May 2019. The services will be delivered on an international scale, catering to various regions including the UK, Channel Islands, and other territories.

This tender presents an opportunity for businesses involved in providing consumer dispute resolution and advisory services. Companies equipped with expertise in online dispute management, consumer rights, or those capable of supporting the operations of ODR platforms would be well-suited to effectively compete in similar future procurements. Given the contract’s focus on streamlining communication and support for consumers facing disputes, businesses that can offer innovative solutions or additional services within this framework are likely to find significant growth prospects.

## Notice

BEIS has awarded a contract to CTSI to continue delivery of the Online Dispute Resolution (ODR) contact point from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only. ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8d90ac6f-9e17-4cb1-9f18-dd91e69d3ec3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2019 |
| Submission deadline | 17 May 2019 |
| Future notice date | Not specified |
| Award date | 19 May 2019 |
| Contract period | 30 Jun 2019 - 31 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £148,869 |
| Lots value | Not specified |
| Awards value | £148,869 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS ENERGY AND INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERED TRADING STANDARDS INSTITUTE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75110000 - General public services

## Release History

- 31 Jul 2019 at 13:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8d90ac6f-9e17-4cb1-9f18-dd91e69d3ec3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8d90ac6f-9e17-4cb1-9f18-dd91e69d3ec3
  31st July 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff6d59d7-9484-4cb4-9fe0-31a2af1aa31a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ff6d59d7-9484-4cb4-9fe0-31a2af1aa31a.json.