---
title: "Research with customers in vulnerable circumstances"
ocid: "ocds-b5fd17-ff7c7ecf-fee8-48fa-9df6-dd5b63c26754"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff7c7ecf-fee8-48fa-9df6-dd5b63c26754"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ff7c7ecf-fee8-48fa-9df6-dd5b63c26754.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ff7c7ecf-fee8-48fa-9df6-dd5b63c26754.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "O F W A T"
published: "2024-11-04"
---

# Research with customers in vulnerable circumstances

Buyer: O F W A T  
Current stage: Award  
OCID: ocds-b5fd17-ff7c7ecf-fee8-48fa-9df6-dd5b63c26754

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## Summary

The public procurement process for "Research with customers in vulnerable circumstances," conducted by OFWAT, has reached the award stage. This contract, classified under "Research services" (CPV code: 73110000), takes place across England and Wales. The total value of the contract is £47,910, awarded through a competitive quotation process under the procurement method "limited" and "below threshold." Key dates include the tender end date on 15th July 2024 and the contract period from 31st July 2024 to 31st October 2024. OFWAT, headquartered in Birmingham, acted as the buying organisation, while the supplier awarded the contract is Walnut Unlimited Ltd, a small to medium-sized enterprise based in London.

This tender presents significant opportunities for SMEs specialising in research services, particularly those experienced with vulnerable customer panels and capable of conducting both online and offline research. Engaging in this contract can enhance a company's reputation and provide valuable insights into consumer behaviour, opening doors for future collaborations with public sector organisations. Businesses with robust capabilities in delivering comprehensive research projects, especially within the specified regions, are ideally positioned to benefit from and compete in similar future tenders.

## Notice

Research with customers in vulnerable circumstances. The research consists of two online panels of seven days each. The first panel will be with approx. 10 participants and the second with approximately 20 participants. Some participants will take place using an offline alternative.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6a68bb26-6602-4d30-83aa-5db304e29838 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Nov 2024 |
| Submission deadline | 15 Jul 2024 |
| Future notice date | Not specified |
| Award date | 28 Jul 2024 |
| Contract period | 30 Jul 2024 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,910 |
| Lots value | Not specified |
| Awards value | £47,910 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | O F W A T |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WALNUT |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 4 Nov 2024 at 10:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a68bb26-6602-4d30-83aa-5db304e29838

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6a68bb26-6602-4d30-83aa-5db304e29838
  4th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff7c7ecf-fee8-48fa-9df6-dd5b63c26754. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ff7c7ecf-fee8-48fa-9df6-dd5b63c26754.json.