---
title: "Understanding the experiences of online tax account users with business and personal tax requirements"
ocid: "ocds-b5fd17-ff958087-fc02-49af-b147-81904a2b9a4a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff958087-fc02-49af-b147-81904a2b9a4a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ff958087-fc02-49af-b147-81904a2b9a4a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ff958087-fc02-49af-b147-81904a2b9a4a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-01-11"
---

# Understanding the experiences of online tax account users with business and personal tax requirements

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-ff958087-fc02-49af-b147-81904a2b9a4a

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## Summary

The procurement process involves H M Revenue & Customs, who are seeking to understand the experiences of online tax account users relating to both business and personal tax requirements. The tender, titled "Understanding the experiences of online tax account users with business and personal tax requirements," falls under the category of research and development services (CPV code: 73000000). The procurement method used is selective, via a call-off from a framework agreement. The tender period concluded on 14 December 2017, with the contract period running from 19 December 2017 to 30 April 2018, and the contract value is set at £26,835. The specified delivery addresses include various locations across the United Kingdom and overseas territories.

This tender presents valuable opportunities for businesses specialising in market research and consultancy services, especially those that can conduct qualitative studies to capture user experiences effectively. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete for such contracts, given their agility in providing personalised service and insights. Companies with expertise in user experience research and an understanding of tax-related issues would be well-positioned to win future opportunities similar to this awarded contract with H M Revenue & Customs.

## Notice

Assignment under the Market Research Framework MR130001. This is a small qualitative piece of research to explore the experience of online tax account users who have both business and personal tax requirements. It will seek to understand the experience and preferences of these customers in accessing and managing their different tax affairs online, whether there are any particular points of confusion or frustration, and how the experience could be improved

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8a792205-33c7-42df-94ce-8c78b5314d5e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2018 |
| Submission deadline | 14 Dec 2017 |
| Future notice date | Not specified |
| Award date | 14 Dec 2017 |
| Contract period | 19 Dec 2017 - 30 Apr 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £26,835 |
| Lots value | Not specified |
| Awards value | £26,835 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 11 Jan 2018 at 11:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8a792205-33c7-42df-94ce-8c78b5314d5e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8a792205-33c7-42df-94ce-8c78b5314d5e
  11th January 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff958087-fc02-49af-b147-81904a2b9a4a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ff958087-fc02-49af-b147-81904a2b9a4a.json.