---
title: "Software Support of Liberty Converse Contact Portal and Contact Centres"
ocid: "ocds-b5fd17-ff9883ee-9016-4563-9906-52860cb6467e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff9883ee-9016-4563-9906-52860cb6467e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ff9883ee-9016-4563-9906-52860cb6467e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ff9883ee-9016-4563-9906-52860cb6467e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTHERN LINCOLNSHIRE AND GOOLE NHS FOUNDATION TRUST CHARITABLE FUNDS AND OTHER RELATED CHARITIES"
published: "2025-03-25"
---

# Software Support of Liberty Converse Contact Portal and Contact Centres

Buyer: NORTHERN LINCOLNSHIRE AND GOOLE NHS FOUNDATION TRUST CHARITABLE FUNDS AND OTHER RELATED CHARITIES  
Current stage: Award  
OCID: ocds-b5fd17-ff9883ee-9016-4563-9906-52860cb6467e

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## Summary

The Northern Lincolnshire and Goole NHS Foundation Trust Charitable Funds has awarded a contract for software support services under the title "Software Support of Liberty Converse Contact Portal and Contact Centres." This procurement falls under the industry category of software support services (CPV 72261000) and is located in Yorkshire and the Humber, United Kingdom. The contract, which commenced on 2nd April 2025 and will continue until 1st April 2030, was issued through a selective procurement method as a direct award from the Patient and Healthcare Communications and Related IT Services Framework Agreement. The total value of the contract is £380,724.

This tender represents significant growth opportunities for businesses specialising in software support and IT services, particularly those in the healthcare sector. Small and medium-sized enterprises (SMEs) like Netcall Technology Ltd, the successful supplier, are well-suited for such contracts due to their specialised solutions and adaptive capabilities. SMEs with expertise in speech recognition, software support, and healthcare communication technologies are encouraged to pursue similar future opportunities to expand their market presence and enhance their service portfolios in the public sector.

## Notice

Direct Award under Lot 1 of the Patient and Healthcare Communications and Related IT Services Framework Agreement (2020/S 145-358199). SolutionCare Software Support and Speech Recognition and Tuning for the Liberty Converse Contact Portal and Contact Centres. Contract term is 3 years with an option to extend until 01/04/2030.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7024dc48-69aa-4ea7-8783-b9f25064d9cc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2025 |
| Submission deadline | 1 Feb 2025 |
| Future notice date | Not specified |
| Award date | 19 Mar 2025 |
| Contract period | 1 Apr 2025 - 1 Apr 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £380,724 |
| Lots value | Not specified |
| Awards value | £380,724 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN LINCOLNSHIRE AND GOOLE NHS FOUNDATION TRUST CHARITABLE FUNDS AND OTHER RELATED CHARITIES |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU3 2JZ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE11 Kingston upon Hull, City of |
| Local authority | Kingston upon Hull, City of |
| Electoral ward | Central |
| Westminster constituency | Kingston upon Hull North and Cottingham |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 25 Mar 2025 at 09:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7024dc48-69aa-4ea7-8783-b9f25064d9cc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7024dc48-69aa-4ea7-8783-b9f25064d9cc
  25th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ff9883ee-9016-4563-9906-52860cb6467e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ff9883ee-9016-4563-9906-52860cb6467e.json.