---
title: "Customer Satisfaction Survey"
ocid: "ocds-b5fd17-ffb6fa80-48aa-4827-99e3-b3ded34f1a4e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffb6fa80-48aa-4827-99e3-b3ded34f1a4e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ffb6fa80-48aa-4827-99e3-b3ded34f1a4e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ffb6fa80-48aa-4827-99e3-b3ded34f1a4e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE INSOLVENCY SERVICE"
published: "2022-01-31"
---

# Customer Satisfaction Survey

Buyer: THE INSOLVENCY SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-ffb6fa80-48aa-4827-99e3-b3ded34f1a4e

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## Summary

The Insolvency Service is seeking to conduct an annual Customer Satisfaction Survey, employing telephone interviews with selected user groups. The procurement process, classified under research and development services (CPV 73300000), is at the Award stage. The contract, valued at £53,868.24, commenced on 6 January 2022 and is set to conclude on 4 January 2023. The tender period ended on 12 December 2021, with the contract award notice published on 31 January 2022. The project is executed through a selective procurement method as a call-off from a dynamic purchasing system, and delivery is planned for the United Kingdom.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) in the market research and consultancy sector. Businesses with expertise in designing and conducting surveys, data analysis, and presenting actionable insights would be particularly well-suited to compete. The ability to engage in telephone-based customer interactions and deliver comparative analysis over the years would enhance a company's appeal for this contract. Engaging with The Insolvency Service could also pave the way for future partnerships or further contract opportunities within the public sector.

## Notice

Annual customer satisfaction survey - telephone interview based with customer selected user groups. Analysis and presentation of the findings in a format that allows years on year comparison.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cac2b634-ee68-4ace-83ce-24958614aafb |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2022 |
| Submission deadline | 12 Dec 2021 |
| Future notice date | Not specified |
| Award date | 6 Jan 2022 |
| Contract period | 6 Jan 2022 - 4 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £53,868 |
| Lots value | Not specified |
| Awards value | £53,868 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE INSOLVENCY SERVICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 2HT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73300000 - Design and execution of research and development

## Release History

- 31 Jan 2022 at 10:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cac2b634-ee68-4ace-83ce-24958614aafb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cac2b634-ee68-4ace-83ce-24958614aafb
  31st January 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffb6fa80-48aa-4827-99e3-b3ded34f1a4e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ffb6fa80-48aa-4827-99e3-b3ded34f1a4e.json.