---
title: "Contact Centre Solution for Leisure Centres"
ocid: "ocds-b5fd17-ffb7552c-9572-4aa8-97bf-d3b1f1097986"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffb7552c-9572-4aa8-97bf-d3b1f1097986"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ffb7552c-9572-4aa8-97bf-d3b1f1097986.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ffb7552c-9572-4aa8-97bf-d3b1f1097986.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAM CITY COUNCIL"
published: "2020-01-08"
---

# Contact Centre Solution for Leisure Centres

Buyer: NOTTINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ffb7552c-9572-4aa8-97bf-d3b1f1097986

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## Summary

The procurement process involves Nottingham City Council, which has completed the award of a contract for a "Contact Centre Solution for Leisure Centres," a project valued at £100,000. This is a selective procurement method under the HealthTrust Europe LLP Framework Agreement, specifically Lot 2 for Enterprise Level ICT Solutions. The contract began on 28th October 2019 and is set to run until 27th October 2024. The tender period concluded on 27th October 2019, and the project primarily falls under the information technology industry category, particularly focused on contact management software.

This tender represents a significant opportunity for businesses specialising in ICT solutions, particularly those that can provide enterprise-level contact centre services. Companies that are innovative and agile, including small to medium enterprises (SMEs), may find themselves well-suited to compete for similar contracts in the future. Engaging with Nottingham City Council can also foster relationships that may lead to further business prospects within the public sector.

## Notice

Call-Off Contract under the HealthTrust Europe LLP Framework Agreement for the provision of Enterprise Level ICT Solutions, Lot 2 for a Contact Centre solution for Leisure Centre's.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c830dd98-909d-49cd-a07d-d2a8617879f4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jan 2020 |
| Submission deadline | 27 Oct 2019 |
| Future notice date | Not specified |
| Award date | 26 Oct 2019 |
| Contract period | 28 Oct 2019 - 27 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM CITY COUNCIL |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG2 3NG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Castle |
| Westminster constituency | Nottingham East |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48333000 - Contact management software package

## Release History

- 8 Jan 2020 at 13:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c830dd98-909d-49cd-a07d-d2a8617879f4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c830dd98-909d-49cd-a07d-d2a8617879f4
  8th January 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffb7552c-9572-4aa8-97bf-d3b1f1097986. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ffb7552c-9572-4aa8-97bf-d3b1f1097986.json.