---
title: "VIVID - Contact Centre Management & QA Software"
ocid: "ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "VIVID"
published: "2025-05-19"
---

# VIVID - Contact Centre Management & QA Software

Buyer: VIVID  
Current stage: Award  
OCID: ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321.json)

## Summary

The procurement process led by VIVID, a prominent buyer located in Portsmouth, England, involves the acquisition of contact centre management and quality assurance software. This procurement effort falls under the 'Software package and information systems' industry category. The procurement method chosen is a direct award, with the contract awarded to Route 101 Limited on 1st May 2025. The contract period spans from 1st June 2025 to 31st May 2026. The total value of the awarded contract is approximately £20,807.28, and the services are to be delivered to the South East region of the United Kingdom.

This tender represents a significant opportunity for businesses specialising in software and IT services, particularly those with expertise in developing and managing contact centre solutions. Being an SME-friendly procurement process, it is especially suited to small and medium-sized enterprises that can offer competitive software solutions and services. The contract with VIVID showcases the potential for future collaboration and growth opportunities within the technology and customer service management sectors.

## Notice

Purchasing of contact centre management and QA software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0abe1ab3-8967-48aa-8689-6b52aa73ebc9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2025 |
| Submission deadline | 1 May 2025 |
| Future notice date | Not specified |
| Award date | 30 Apr 2025 |
| Contract period | 31 May 2025 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | Not specified |
| Awards value | £20,807 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VIVID |
| Locality | PORTSMOUTH |
| Post town | Portsmouth |
| Postcode | PO2 8HB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ31 Portsmouth |
| Local authority | Portsmouth |
| Electoral ward | Nelson |
| Westminster constituency | Portsmouth North |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROUTE 101 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 May 2025 at 12:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0abe1ab3-8967-48aa-8689-6b52aa73ebc9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0abe1ab3-8967-48aa-8689-6b52aa73ebc9
  19th May 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.vividhomes.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ffb7ef8c-a12a-4664-97ac-1f77e3b19321.json.