---
title: "HDC 418 Call Centre Project"
ocid: "ocds-b5fd17-ffb97a57-4e4d-4111-b8e3-7c022a738c15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffb97a57-4e4d-4111-b8e3-7c022a738c15"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ffb97a57-4e4d-4111-b8e3-7c022a738c15.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ffb97a57-4e4d-4111-b8e3-7c022a738c15.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HARBOROUGH DISTRICT COUNCIL"
published: "2021-09-03"
---

# HDC 418 Call Centre Project

Buyer: HARBOROUGH DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ffb97a57-4e4d-4111-b8e3-7c022a738c15

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## Summary

The Harborough District Council has successfully completed the procurement process for the "HDC 418 Call Centre Project," which aimed to provide consultancy services to support customer services transformation. The project falls under the business and management consultancy sector, with a value of £285,900. The procurement method was a selective call-off from a framework agreement, with the tender period concluding on 30th June 2021. The contract commenced on 5th July 2021 and ran until 31st March 2023, with the delivery taking place in the East Midlands, United Kingdom.

This procurement offers a significant opportunity for SMEs specialising in management consultancy to expand their business. Companies with expertise in customer service transformation would find this tender particularly relevant. Engaging in similar projects with local authorities can help establish a strong reputation and foster future collaboration in public sector contracts.

## Notice

Consultancy to support customer services transformation

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/80d78471-9323-4008-9263-01c360eb68a6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2021 |
| Submission deadline | 29 Jun 2021 |
| Future notice date | Not specified |
| Award date | 4 Jul 2021 |
| Contract period | 4 Jul 2021 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £285,900 |
| Lots value | Not specified |
| Awards value | £285,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HARBOROUGH DISTRICT COUNCIL |
| Locality | MARKET HARBOROUGH |
| Post town | Leicester |
| Postcode | LE16 7AG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Harborough |
| Electoral ward | Market Harborough-Great Bowden & Arden |
| Westminster constituency | Harborough, Oadby and Wigston |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENTEC SI |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 3 Sep 2021 at 20:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/80d78471-9323-4008-9263-01c360eb68a6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/80d78471-9323-4008-9263-01c360eb68a6
  3rd September 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffb97a57-4e4d-4111-b8e3-7c022a738c15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ffb97a57-4e4d-4111-b8e3-7c022a738c15.json.