---
title: "ecm_12348 NASSTAR for Historical Call Recording Storage"
ocid: "ocds-b5fd17-ffeced87-f301-4542-9c48-f5bd5c0db7c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffeced87-f301-4542-9c48-f5bd5c0db7c7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ffeced87-f301-4542-9c48-f5bd5c0db7c7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ffeced87-f301-4542-9c48-f5bd5c0db7c7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-10-22"
---

# ecm_12348 NASSTAR for Historical Call Recording Storage

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-ffeced87-f301-4542-9c48-f5bd5c0db7c7

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## Summary

The Department for Work and Pensions (DWP) has completed the procurement process for the contract titled "ecm_12348 NASSTAR for Historical Call Recording Storage," classified under the Call Centre industry category (CPV code 79512000). The service is essential for retaining IAS historical call recordings for up to two years, ensuring compliance with customer complaint and enquiry protocols. The contract covers various locations including British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and United Kingdom. The procurement method was selective, specifically a call-off from a framework agreement. Key dates include the tender end period on 16th August 2024 and the contract period starting on 2nd September 2024 and ending on 6th September 2026.

This tender offers significant opportunities for businesses involved in call centre services, particularly those capable of managing large-scale data storage and retrieval systems. Companies specialising in IT infrastructure and data management, especially larger enterprises given the non-suitability for SMEs and VCSEs, would find this contract beneficial for business growth. Partnering with a major department like DWP could enhance a company’s market presence and reputation, providing a robust platform for future opportunities.

## Notice

This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Calls will automatically be deleted from the platform when the two year period is reached.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a9c70d47-7eea-48ca-a2eb-003042254f31 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Oct 2024 |
| Submission deadline | 16 Aug 2024 |
| Future notice date | Not specified |
| Award date | 1 Sep 2024 |
| Contract period | 1 Sep 2024 - 6 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,400 |
| Lots value | Not specified |
| Awards value | £34,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY5 4ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD44 Lancaster and Wyre |
| Local authority | Wyre |
| Electoral ward | Stanah |
| Westminster constituency | Blackpool North and Fleetwood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GCI NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Oct 2024 at 10:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a9c70d47-7eea-48ca-a2eb-003042254f31

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a9c70d47-7eea-48ca-a2eb-003042254f31
  22nd October 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cbb96695-b3e1-49ea-99a2-9d9486e29d53
  REDACTED Call Off Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ffeced87-f301-4542-9c48-f5bd5c0db7c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ffeced87-f301-4542-9c48-f5bd5c0db7c7.json.